Import issue

  • Resolved dimitris33

    (@dimitris33)


    6 years, 1 month ago

    Hi, I am using the latest version of the plugin with 4.9.8 WP and 3.4.7 WC. My WP installation is on a sub directory.

    When I try to import the dat file I get a 500 error for customize.php, I noticed that the import url ( after I hit import ) is not pointing to my sub directory but my root domain so instead of getting this url

    https://www.domain.com/myshop

    I get

    https://www.domain.com

    and I think this is why I get the 500 error, what do you think?

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hmm, So the function that runs the importer would reload your customizer page after the import has run. That url is pulled from a core wordpress function admin_url(). If that were the issue then you would still be getting the imported data.

    So I would guess it’s more likely your hitting a permissions issue on the server, some security measure that is sending a die() into the function to redirect and end the import before it begins. The importer uploads so I would guess that is where it’s getting killed. For that matter, the file you are importing could be corrupted and that would cause the kill.

    I suggest you check your php error log for more information, that could tell us more.

    Thread Starter dimitris33

    (@dimitris33)

    Thank you Ben, at the moment I did the customizing without the import function, I will update you if I find anything in the logs.

Viewing 2 replies - 1 through 2 (of 2 total)
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