Import Not Working With Custom User Roles

I use the “User Role Editor” plugin (https://www.ads-software.com/plugins/user-role-editor/) to create custom user roles. When I import users and attempt to add them to a custom role, it doesn’t work properly. The user screen next to each user shows the role as “None”, however at the top of the user list, where it shows the number of users per category, the users I imported are shown as being in the custom category.

Here’s a link to a screenshot showing the listing of users that should be in the role, and according to the user-by-role count, they are, but whose role show as “None” in the user list. https://unisigep.com/user-role-error.png.

Any ideas?

https://www.ads-software.com/plugins/import-users-from-csv/