Import only gets some of the events

Good evening @jkengineer

Thank you for reaching out.
We are sorry to hear that your events are not importing as expected!

I would love to help out the best I can.
Within the limits of what’s allowed by the forum’s regulations of course. So bear with me.

First off, I am noticing that you are still using our original designs (aka views version 1). Why is this important you ask?

Because we no longer support issues related to those views since last August.
In fact, we are only a few weeks away from completely removing that code from the plugin.

For that reason, I would highly recommend testing out the new updated design on a staging site as soon as possible:

• Preferably test things out on a staging environment: https://theeventscalendar.com/knowledgebase/k/creating-and-using-a-wordpress-staging-site/ to make sure everything still looks good or at the very least backup your site first
• Update your views (you can toggle back to the old designs for now) https://theeventscalendar.com/knowledgebase/k/enabling-updated-calendar-views/
• Some FAQ about the new views https://theeventscalendar.com/knowledgebase/k/v1-deprecation-faqs/

But back to the issue at hand, we have received reports of some CSV imports “timing out”, meaning that some entries are skipped when the job takes “too long” (according to the server in charge). So we are definitely looking into this and will issue a bug fix once we are able to isolate the issue. We’ll report back here as soon as we do.

In the meantime, as a workaround, I have found that running the same import several times usually results in all entries being imported (not ideal, I know).

Thank you for including a CSV sample, but without the complete file, we are unable to use one line for troubleshooting purposes.

And thank you also for enabling the share system information option.
Unfortunately, this option only kicks in for our premium add-on customers.

Hang in there!
Geoff

Oh and one last thing some users have reported this issue being related to PHP 8.0 (in case you recently upgraded the version on your server).

Hi @geoffbel
I am not on php8.
I actually did try multiple imports of the file. It may have incremented the number of imports, but it did not get all of them.
I assume the display V1 vs V2 issues are not related to my CSV import issue. In fact, I tried V2 and got really strange monthly calendar displays. See https://www.ads-software.com/support/topic/month-display-shows-dots-not-events/

Here’s the CSV content after I sorted it and removed suspended events:

Event Name,Event Start Date,Event Start Time,Event Category,Venue Name
Shabbos Candles,3/4/2022,5:32PM,Candles,VCJC
Shabbos Ends,3/5/2022,6:36PM,Candles,VCJC
Morning Services ,3/5/2022,8:45AM,Services,VCJC
Board of Trustees meeting (via Zoom),3/8/2022,7:00PM,Meeting,VCJC
Shabbos Candles,3/11/2022,5:40PM,Candles,VCJC
Shabbos Ends,3/12/2022,6:44PM,Candles,VCJC
Morning Services ,3/12/2022,8:45AM,Services,VCJC
Fast of Esther begins,3/16/2022,5:53AM,Services,VCJC
Aft./Eve. Services ,3/16/2022,6:40PM,Services,VCJC
Purim – Megillah Reading,3/16/2022,7:40PM,Services,VCJC
Fast of Esther ends,3/16/2022,7:48PM,Services,VCJC
Morning Services – Megillah Reading following Shacharit,3/17/2022,7:30AM,Services,VCJC
Shabbos Candles ,3/18/2022,6:48PM,Candles,VCJC
Shabbos Ends,3/19/2022,7:52PM,Candles,VCJC
Morning Services ,3/19/2022,8:45AM,Services,VCJC
Shabbos Candles,3/25/2022,6:55PM,Candles,VCJC
Shabbos Ends,3/26/2022,7:59PM,Candles,VCJC
Morning Services,3/26/2022,8:45AM,Services,VCJC`

Thanks for your help.

This is one line in the CSV file:
Morning Services – Megillah Reading following Shacharit,3/17/2022,7:30AM,Services,VCJC

Shows as two in my message above.

Thank you for your reply @jkengineer

I will run a few tests and get back to you.
In the meantime, can you tell me if you have any events that are sitting in the “ignored” events tab in wp-admin?

Finally, I have some good news regarding the dot issue in V2, we are working on a fix for that.

Hang in there!
Geoff

There are 8 events in the ignored section. Their dates range from 2018 to 2021.

Good to hear about the dot fix!

(I did not see your reply in a timely manner – I often don’t get the notifications, despite having checked the box.)

I am continuing to have problems. I reduced the CSV contents to leave only the events that did not import. I keep getting existing events updated.
Eventually I was reduced to 3 events, one on 3/25, and two on 3/26. The preview of the import showed all three, but did not bring in the 3/25.
Here is the 3 event contents:
Shabbos Candles,3/25/2022,6:55PM,Candles,VCJC
Shabbos Ends,3/26/2022,7:59PM,Candles,VCJC
Morning Services,3/26/2022,8:45AM,Services,VCJC

I then made a single event CSV using the 3/25 event. Trying to import that causes the preview function to show the spinner and no preview. So something is clearly wrong, but I cannot see anything different about that line.

I have version 5.14.0.1 installed.

I have manually input the event, but the import issue really needs to be addressed.

I have exactly the same problem when importing from my CSV file. Worked perfectly fine a couple of months ago, now only importing 5 at a time (in a CSV file with aprox. 45 events).

Now manually changing CSV files so it only has 5 new rows at a time, but that is very annoying (making 9 different csv files…).

When can a fix be expected?

Hi @robg94

Can you check your Ignored folder and see if the events are appearing there?

Do you see any error messages or are events simply not importing?

Let me know!

Thanks,
Jaime

It’s been a while since this thread has been active, so I’m going to go ahead and close it for now.

Feel free to open up a new one if anything else comes up.

Have a wonderful day!

Thanks,?
Jaime

It may have been a while since the thread was active, but the users are waiting for you to give us a solution.

I had the same issue. In my case I noticed the “Event name” cannot be the same for each event.

We do imports monthly. We had the same problem again now. 5 events get imported. If they are not removed from the CSV before trying again, those 5 get updated and the rest are ignored.
I just went through the exercise of importing the file, deleting the first 5 events, and repeating that until all events were imported.
We have 2.5.2 of The Events Calendar.
The cPanel indications were not consistent. It appears that the site may have been on PHP 8. I just downgraded to PHP 7.4. (This means I incorrectly reported my PHP version previously.)

Is it possible that the PHP version was also affecting the issues I have with your new display showing the dots version on desktop?

I won’t have any more events to import until next month. I may try some dummy events. If so, I will report back.

Update.
I edited our source CSV file to make all the events 6/1/2022. There were no events yet listed for 6/1/2022. This made 28 events to import. I uploaded the file and the import reported that 22 events were imported and briefly indicated that 1 event was updated.
In looking at the events, I see that there were duplicates created by my assigning a single date to everything, so I think 22 is correct.

Looks like it was indeed a PHP problem.