Import Options Error: Invalid response array export NULL

  • Resolved Eric Hepperle

    (@codeslayer2010)


    1 year, 5 months ago

    PS: Not sure how why cut and paste doesn’t work like it used to. I already lost my post once today because of a storm outage, so I composed it in text editor. My ears are open if there is a better way I don’t know of. I also tried CTRL + SHIFT + V that somebody suggested and that did not work at all.

    Hi,

I use Duplicator Pro to push updates manually, daily via the drag-n-drop "Import" method that makes it very simple and hassle-free. The one thing that isn't so simple, is how WordFence reacts.

My site works perfectly on my laptop local dev WAMPServer system. However, whenever I push DEV changes to the IONOS STAGING server (a live url online) WordFence seems to always experience hiccups.

HOW I GET WORDFENCE WORKING WITH DUPLICATOR:

1) Disable WordFence firewall (WAF) on STAGING
2) Import backup package into Duplicator on STAGING

AFTER SUCCESSFUL SITE RESTORE ...

WordFence says it's not installed, so I have to do all this on STAGING:

- PLUGINS > Deactivate WordFence
- Select "DELETE ALL TABLES AND DATA"
- ACTIVATE: WordFence Assistant
- WFA: DISABLE WordFence Firewall
- WFA: ENABLE Delete 2FA secrets
- WFA: delete all Wordfence data and tables

- WP-Optimize:  DATABASE OPTIMIZATIONS
- WP-Optimize:  TABLES - Removed those associated with:
WP All Import/Export,

- MANUALLY deleted wp_wfwaffailures (because even WFA didn't clean that one)

- INSTALL WordFence from Plugins menu

- INSTALL free license key


Great, WordFence is now successfully installed and running, but whenever I try to import a settings configuration via

WordFence > Tools > Import/Export Options

it fails with this error:


    
Import Options Error
An error occurred: Invalid response: array ( 'ok' => 1, 'export' => NULL, )
    Interestingly, I seem to be the first reporting this specific error. Google has all kinds of false positives, but no articles that actually address this error message, and I can't find any reports of this error on the forums here either. QUESTIONS YOU MIGHT ASK * There are no console error message in Chrome dev tools * Windows 10 * WordFence is persistently in "Learning Mode" * I have exported diagnostics, but am unclear if it is recommended to post that info in this forum Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @codeslayer2010, thanks for your detailed message.

    So I can get the full picture, by all means send that diagnostic directly from the plugin (or as an exported txt file from your personal email) to wftest @ wordfence . com. Just remember to include your forum username where indicated, or in the subject line if you’re sending it yourself.

    Sometimes if the information you’re pasting here on the forum includes formatting shortcodes used by the editor like bullet-points or hashes, it doesn’t work. I find CTRL+SHIFT+V to paste text without formatting often solves this.

    Thanks,
    Peter.

    Thread Starter Eric Hepperle

    (@codeslayer2010)

    Thanks for your reply @wfpeter. I have submitted the diagnostics report via my email address and also included a screenshot of the error if that is helpful. I look forward to your response!

    Plugin Support wfpeter

    (@wfpeter)

    Hi @codeslayer2010,

    I’m unable to see or find a clear reason why the value may be failing to report the export value, especially with the wide range of things you’ve already tried. We should possibly look into the import/export token being incorrect, but we should have enough information about your site to try looking it up.

    Please can you also send this to us privately to the wftest email? Just include your username again in the subject, and let me know here when you’ve sent it.

    Thanks again,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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