Import product not working

I’m having the same issue. Getting a wordpress error:

This page isn’t working. (Website Address) is currently unable to handle this request.
HTTP ERROR 500

Hi eliasonw,

There’s a few issues with the file you’re using:

1) It needs to be XLS format (XLSX format may not work with the upload).

2) You have a second sheet with a column header called ‘2749’ (which the system won’t recognize) and four blank columns following it. What we would suggest here is that you delete the second tab/sheet and keep everything on the first page of the XLS file.

Hi @alawton731 ,

An HTTP 500 error/internal server error, is a vague error that doesn’t really explain what’s causing it.

That’s happening when you import? It could also be the file you’re using. If you could share that, perhaps we could see what might be incorrect in it.

Also, we’ve found in the past is that it can be caused by either a mess-up in some plugin code or conflicting code between two plugins. I did some digging through the WordPress forums (looking at threads like the one here: https://www.ads-software.com/support/topic/wordpress-is-currently-unable-to-handle-this-request/) and that does seem to be the consensus.

I’d recommend that you try deactivating all other plugins (besides ours) to see if your product pages then load. If it works, then you can try re-activating the other plugins one by one to see which is causing the conflict.

Hi @etoilewebdesign,

Your answer to @eliasonw worked for me. I was using an xlsx and saving as an xls solved it for me. Thanks!