import subscribers no longer works

  • Resolved ostinatofreak

    (@ostinatofreak)


    7 months, 4 weeks ago

    I am using the “+ Add Subscribers” button to manually add our paid members to Jetpack’s subscribers list for our organization. It worked for a while… until it reached 129 subscribers. Now, it says it will email me as soon as it finishes processing the batch of 6… but I NEVER get the email at all. Nothing, no notification of 6/6 or 0/6 subscribers added. I’m starting to wonder if I added people too fast and Jetpack had some kind of safeguard in place in case bad apples (ie spammers) spoiled the basket. In any case, I’m not a spammer, I’m the webmaster for a non-profit organization made up of members who all opted in to being notified whenever there are new posts on the website.

    I also tried importing CSV files early on, but that was even worse. It never worked. Even when I took 100 email addresses in an otherwise blank Excel sheet and saved as comma-delimited CSV, it didn’t work. I manually edited the CSV in Notepad and put commas after each record, didn’t work. I removed all line breaks, didn’t work. Even though this part frustrated me to no end, this CSV importing problem isn’t the main reason I’m writing. I just can’t get ANY method of adding subscribers to work – it seems I’m being deliberately blocked from adding any new subscribers.

    My organization has had to put a hold on articles that were scheduled to be published because of this – as it stands right now, a little more than one-third of the members would receive notifications of new posts, and the others would not.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • I am having the same issue. I can not even add them one at a time. I just get the email stating “We ran into a problem importing your subscribers.” It will not take a CSV file, multiple manually inputted emails, or just a single one. Very frustrating.

    I have the same issue and I just don’t know what to do now. I have scoured Google and everything points back to Jetpack being the issue. Can SOMEONE please help us!

    Plugin Support Paulina H. (a11n)

    (@pehaa)

    Hi there,

    Without a paid?Jetpack Creator,?Jetpack Social, or?bundled Jetpack plan, you may add up to 100 subscribers yourself (either via a bulk?.csv?import or manually one at a time).

    On the other hand, if you upgrade to one of the mentioned plans, you can import up to 10,000 subscribers.

    Please also note that there is no limit to number of people who can choose to subscribe to your blog directly via your?subscription form.

    You can read more in Import Subscribers.

    I hope this clears things up, but please let me know if you have any further questions!

    Thread Starter ostinatofreak

    (@ostinatofreak)

    Thanks Paulina for the information. I’m not sure if you work for Jetpack or not, but whoever does should take note that the information you just provided is woefully missing from the import process. This is extremely basic information to withhold from the user. First, the Import Subscribers screen should say directly on it, prominently, what the current user import limit is. Jetpack’s current import screen says absolutely nothing about this. Second, when a user tries to go beyond this limit and can’t, Jetpack should provide an error message saying something like “maximum imported users exceeded” or something. Currently, Jetpack says absolutely nothing. No error message. It just silently fails. These are both such egregious oversights that even if they were fixed, I have no desire to support a plugin coded with such little forethought put into it – to me this is common sense and vital to its use. Furthermore, the WP SMTP plugin combined with the Better Notifications plugin and WebToffee Import Export plugin ends up being cheaper to use for notifying people of new posts than using Jetpack. Right now, Jetpack is a crappy deal since it’s more expensive for a plugin that does a really lousy job communicating its functionality to users and charges more for this deficiency.

    Gaurav

    (@gaurav984)

    Hi again,

    Thank you for your valuable feedback. It is crucial for us to understand where we can improve the user experience. I have shared your feedback with our User experience team directly.

    Regarding alternative plugins and solutions, it’s great to hear you’re exploring what works best for your use case.

    Remember, we’re here to help with any additional questions or concerns you might have about using Jetpack.

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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