Import will not start

  • I am trying to import a 700+mb wpress file into a new site on a new host. The file limit is set to 1GB. But after hours, the import meter is still at the beginning. 0%.

    What should I try to fix this? I need to get this site setup and all I have is the wpress file provided by the website developer.

    Thanks in advance for any assistance.

    • This topic was modified 3 years, 5 months ago by marcfuller.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Yani

    (@yaniiliev)

    Please read these this guide: How to Increase Maximum Upload File Size in WordPress

    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.

    The settings in PHP that you likely need to adjust are:

    • upload_max_filesize – set this to a value > than your backup
    • post_max_size – set this to a value > than your backup
    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)
    Thread Starter marcfuller

    (@marcfuller)

    I would truly appreciate pertinent assistance. The values were set to the plugin’s requirements before I posted my support request. The plugin failed then. And upon my verification of the settings values using phpinfo following your reply, it still fails. Please help.

    For your own observation and verification please use the link below. The settings for the values, both local and master, show the s values are what you suggested and greater than size of the wpress upload file’s size.

    https://resultzdigital.com/pinecreek/phpinfo.php

    Thread Starter marcfuller

    (@marcfuller)

    And why do you set this as RESOLVED? It is obviously NOT RESOLVED! Your “boiler plate” reply does not resolve this failure.

    Plugin Author Yani

    (@yaniiliev)

    At this point, we’ve reached the limits of what most in the community here are willing to offer in their spare time (everyone here is a volunteer).

    You should consider hiring someone so that you can give them direct access to the site for a far more efficient fix than we can provide here.

    Please try https://jobs.wordpress.net/ or https://jetpack.pro/ and do not accept any hire offers posted to these forums.

    Thread Starter marcfuller

    (@marcfuller)

    Thanks! I appreciate the clarity of your inability or unwillingness to provide support for your plugin. As such while you have decided to not support your plugin’s users, the issue is still unresolved. I will proceed to explore and trouble shoot migrating the website using your plugin and will post updates in this thread as to the fix. Hopefully there is a more efficient fix for the plugin than your skills, as the plugin author, are capable of providing.

Viewing 5 replies - 1 through 5 (of 5 total)
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