IMPORTANT! NEW FACEBOOK API REQUIREMENTS

  • ResolvedPlugin Support jmatiasmastro

    (@jmatiasmastro)


    6 months ago

    Dear users,

    We want to inform you that recently, Facebook has implemented new policies and requirements that affect the functioning of Instagram applications. Consequently, some users may be experiencing issues when using our plugin.

    We want to assure you that our team is aware of this situation, and we are working diligently to comply with all the new requirements imposed by Facebook. We are in constant communication with the Instagram API team to ensure that we can implement the necessary updates as soon as possible.

    Please stay tuned for future updates in this forum thread. We will be providing additional information and updates on the progress of our fixes.

    Thank you for your support and understanding.

    Best regards, QuadLayers Support Team.

Viewing 15 replies - 16 through 30 (of 41 total)

  • Access tocken not display and unable to add a personal acount
    https://prnt.sc/R95fEYH0Idi8

    Plugin Author quadlayers

    (@quadlayers)

    Ok thanks. Could you please share your instagram account link?

    We would like to include it in the test users of the app trough the facebook dashboard to check if its a permissions problem.

    None of the solutions have worked for my personal account either, just adding a comment so I can track solutions ?? The instagram account is: https://www.instagram.com/kidlittv/ (it is set up as a personal acct). thanks!

    Same issue here. Personal account not working. (https://www.instagram.com/artisan.collector/)

    Hoping this can be resolved.

    BTW, can you please mark this ticket as open/unresolved? Thanks!

    You can add mine to the test users. @adrianvignolo. Also, do any other personal account you’ve tested works?

    helpmelearnwp

    (@helpmelearnwp)

    I’ve read recent posts & the devs are aware that the error is happening with personal accounts. However, it seems that my business account is also affected. Error is as depicted below.

    https://snipboard.io/Ovckzy.jpg

    marscom

    (@marscom)

    Dear devs,

    I really, really appreciate your work and I think you are seriously interested to solve this issue. But: our sites still show this ugly “Error 400” alert and we would be grateful to get some info about the proceeding. Just to know you care and that a fix is on the way. And … what is the timeline until the plugin works again.

    Thanks,
    Martin

    Plugin Author quadlayers

    (@quadlayers)

    Hello @marscom

    We apologize for the inconvenience this may have caused you.

    It is impossible to give you an exact date because it doesn’t depend on us. We have sent the application for review more than ten times, and the Facebook reviewers have not provided a clear path to approval. They are requesting different things and sometimes contradictory requirements in various reviews. Currently the permissions request is under review.

    We have a temporary fix that we are implementing with some users, which involves adding them as tester app users. Please provide your Instagram account username, and we will include it as a tester user in the app. This will allow you to get the required permissions. Once we include your user, you will see the invitation in the Invitations section -> https://www.instagram.com/accounts/manage_access/

    • This reply was modified 5 months ago by quadlayers.
    Plugin Author quadlayers

    (@quadlayers)

    @adrianvignolo @rmendis @mmcginnis we’ve included your users as tester. You will see the invitation in the Invitations section ->?https://www.instagram.com/accounts/manage_access/

    marscom

    (@marscom)

    Hi,

    thanks so far! I have three sites which use the SFG. The Insta users are:
    glthaldimann
    lenggerspilluet
    hurnifiechter

    Thank you!
    Martin

    pablo120232

    (@pablo120232)

    Hi,

    thank u,we have one sites which use the SocialfeedGallery. The Insta user are:
    enriqueesteireopen

    Thank you!

    kenny

    (@fickwp)

    the best solution right now is to log in to meta for developers, create your own app, add instagram basic display, add your insta account as a tester, confirm your account as a tester, get your account id and a access token for your app, go to social feed gallery and click “button not working”, enter your id and token. your account connection should work again

    here is a tutorial

    • This reply was modified 5 months ago by kenny. Reason: added tutorial url
    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @pablo120232 @marscom

    Hello guys,

    We wanted to let you know that we’ve added your Instagram account as a test user for the application. To confirm this, please visit the following link: https://www.instagram.com/accounts/manage_access/ and ensure that the request has been approved. Once confirmed, you can easily add your Instagram account to the plugin by clicking on the “Add Personal Account” button without any issues.

    Thank you for your cooperation!

    Best regards, QuadLayers Support Team.

    marscom

    (@marscom)

    I am most probably too stupid: When I delete the account and add it from scratch, I’m asked to reconnect my personal Insta account again (that’s not what I want on my customer’s sites…). Even if I do so, just to try, I get the message “Du bist leider nicht berechtigt, auf diese Seite zuzugreifen” (not authorised to acess this page).

    I generally do not like tinkering and work-arounds on extensions. I prefer them to work as they should. So … I’ll wait until Mr. Zukkerberg approves your request.

    Thanks anyway

    Martin

Viewing 15 replies - 16 through 30 (of 41 total)
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