[NSFW] IMPORTANT POINTS TO REMEMBER BEFORE SUBMITTING TICKET

1. Make sure to read our Product Documentation
2. Confirm that you are using the latest and stable version of The Plus Addons for Elementor
3. Deactivate all plugins on your website. If that resolved the issue, reactivate each plugin individually until you find the cause.
4. Please clear the Performance Cache of The Plus Addons for Elementor under the Performance Tab and check if the issue persists. You can check by doing a hard reload by pressing CTRL/CMD + SHIFT + R.
5. Deactivate or Purge Cache from your cache plugin to verify if you’re still facing it.
6. Change your Theme to the default WordPress theme, and check.
7. [FOR TECHNICAL ONLY] Furthermore, on the root installation directory of WordPress, edit your wp-config.php and set the value of WP-DEBUG to true by adding define( ‘WP_DEBUG’, true ); define( ‘WP_DEBUG_LOG’, true ); define( ‘WP_DEBUG_DISPLAY’, true ); @ini_set( ‘display_errors’, 0 );

to find any errors in the debug log which will be stored inside- /wp-content/

Even after all the above steps the issue remains, check the previous tickets for similar topics if not, then please submit a ticket here, our developers will get back to you soon.

• For all Premium users, please raise a ticket here – https://store.posimyth.com/helpdesk/

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POINTS TO REMEMBER WHEN SUBMITTING TICKET

We apologize for any inconvenience caused, please provide maximum details so that we can help you better.

1. Share maximum details on how and when did you face the issue to help you better.
2. Share your console errors (You will get this by clicking on F12 from your browser and clicking on console tab) and share the snap using Snipboard(https://snipboard.io/)
3. Knowing the hosting environment and other details will us identity it quickly. To share this, Go to Tools → Site Health → Info Tab and click on ‘Copy site info to clipboard’ and paste these details on Pastebin (https://pastebin.com/) and share the url
4. You can also share screenshots using – Snipboard (https://snipboard.io/) or send videos using our screen record tool – Send Recording (https://record.posimyth.com/)

Thanks for reading. Now let’s fix this. ??