Imported reviews, not counted in trust badge

  • Resolved dev

    (@devksec)


    1 year ago

    Hello,

    We’ve exported & re-imported our product reviews between sites, using the webtoffee woocommerce exporter tool. This allows importing via SKU of product reviews, as the “product_id” doesn’t match between sites.

    The imported reviews are showing correctly on the store, and within the reviews. However, the trust badges are showing the old count of reviews. E.G 60 instead of 204 (the amount after import).

    The caches have been cleared but this total does not seem to update. The shortcode pages for reviews are correct, just the trust badge shortcodes are not picking up the new review count.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter dev

    (@devksec)

    Specifically, the following shortcodes do not show matching data

    Incorrect (old values)
    [cusrev_trustbadge type=”SD” border=”no” color=”#111″]

    Correct values
    [cusrev_all_reviews sort=”DESC” sort_by=”date” per_page=”15″ number=”-1″ show_summary_bar=”true” show_products=”true” categories=”” product_tags=”” products=”current” shop_reviews=”true” number_shop_reviews=”-1″ inactive_products=”false” show_replies=”false” show_more=”5″ min_chars=”0″ avatars=”initials” users=”all” add_review=”false”]

    The shortcodes have been tested on new pages, as well as widgets where they’re normally placed.

    Thread Starter dev

    (@devksec)

    It seems going to the trust badge page, triggers the calculation of them? After viewing the trust badge page within the Customer Review settings, the correct values are now shown.

    Plugin Support pear8398

    (@pear8398)

    Hi,

    Thanks for using CusRev.

    It seems going to the trust badge page, triggers the calculation of them?
    Correct. You can go to Reviews > Settings > Trust Badges tab to clear the cache of the badge.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Imported reviews, not counted in trust badge’ is closed to new replies.