Imported subscriber list issues

  • Resolved TeqToo

    (@teqtoo)


    7 years, 1 month ago

    I attempted to import a subscriber list from my previous newsletter subscription list. I got an email stating that the import that was taking place in the background was successful, however, when I go to my subscribers list, none of the imported subscribers are there. There’s only about 80 subscribers in the list. Also, since I did the import, everything I try to do on the newsletter plugin is going extremely slow again – trying to view the newsletter I created, it just spins and spins and spins, and then throws another 503 error like yesterday.

    UPDATE: I did finally get my subscribers to show up in my subscriber list, but everything is still going EXTREMELY slow, and I’m getting the 503 error again. The host insists that it’s not resource related, and that “You are required to use smtp authentication and as far as I can see from a quick scan of your plugins directory you are not”. However, I’ve checked the box for SMTP authentication in my configuration, and I don’t know what that would have to do with slowness in simply editing templates and composing the newsletters. I’m becoming terribly frustrated.

    • This topic was modified 7 years, 1 month ago by TeqToo. Reason: email subscription list finally showed up
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    Thanks for the message and for the follow-up, I’m glad to hear that you managed to import the subscribers.

    If you have to use SMTP authentication make sure you use SMTP as the “Mail Type” under Newsletters > Configuration > General > General Mail Settings and fill in the email/password of a mailbox on the hosting account there.

    Regarding the slowness, 503 means service unavailable. It is usually a resource limit, connection limit, bandwidth limit etc. So it is definitely hosting related. See articles like this: https://www.lifewire.com/503-service-unavailable-explained-2622940 or Google for more results and solutions.

    If you are reaching some sort of limit on the hosting, the hosting provider should tell you what it is?

    Thread Starter TeqToo

    (@teqtoo)

    Message from web host:

    I doubt you’re going to reach any resource limits with what you’re doing there, but you can see the key metrics in the panel under “Resource Usage” over on the right. Looks like you might be up there a bit with CPU usage from time to time, but that’s all. I wonder if any peaks there coincide with usage of the plugin. The result of that would be that we just throttle things a little, nothing is actually stopped, but I suppose that could result in a timeout of the web interface of course.

    Things seem to be running a bit more smoothly this morning – I was able to send out my initial newsletter to 82 subscribers. We’ll see how things go from here.

    Plugin Author Tribulant Software

    (@contrid)

    @teqtoo

    Great so you can see the metrics in cPanel, please keep an eye on that.

    Keep me posted on this and feel free to submit a ticket anytime as well: https://tribulant.com/support/ for a one on one support experience.

Viewing 3 replies - 1 through 3 (of 3 total)
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