Importing External media not showing

  • Resolved rafilathif

    (@rafilathif)


    3 years, 12 months ago

    Hi there I’m doing a Dropship Website
    When I Activate the plugin Importing from Aliexpress the Product feature image and Gallery images are not generating the image preview. But the same I’m using the images in external media that is showing the preview

    See before activate the plugin showing like this
    https://i.ibb.co/fGFtrLp/image.png

    After activating the plugin showing like this
    https://i.ibb.co/p1MqnvJ/image.png

    How can I resolve this

    Best regards
    Rafilathif

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @rafilathif

    Thank you for contacting us.

    In order to be able to further investigate the issue you’re experiencing, may I kindly ask you to provide me with the following details:

    • WordPress version
    • Cloudinary Plugin’s version
    • The theme that you use and its version
    • A full list of all other plugins that you have installed on your environment
    • Page builders that you actively use
    • An URL of your website in order to see the error
    • A screenshot of your WordPress Media Library

    Once provided, we will take a deeper look into it on our end, trying to reproduce the issue to better understand the root cause for it.

    In case it will be necessary, will you be willing to provide us with temporary access to a sandbox environment of your site where we can take a look and debug if needed?

    Looking forward to your update.

    Thanks,
    Loic

    Thread Starter rafilathif

    (@rafilathif)

    All the details I can easily give it to you when you send me your support mail ID
    There I can send the admin credentials to check everything your end

    Best regards
    Rafilathif

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @rafilathif,

    Sure, please create a ticket at [email protected]

    Best,
    Loic

Viewing 3 replies - 1 through 3 (of 3 total)
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