Hey @thedeerkami,
Thanks for reaching out!
I am trying to import my list of products using the csv file yet the importer just keeps laoding forever
Are you using the product CSV Importer and Exporter built-in to WooCommerce core, or are you perhaps using a plugin for this?
If you are using the built-in importer/exporter, can you check that you are following each step correctly, as seen in the?Product CSV Importer and Exporter?guide?
Additionally, please check that the formatting matches what’s expected in?the?CSV columns and formatting?guide.
If that all looks good, can you please check for any console errors on the page and share these with us here? You can read more about?using your browser console to identify errors here.
Also at times when I try to access settings of Woocommerce or the products page or Logs it gives me a “database error” yet when I refresh 2 or 3 times, the page loads correctly. Already checked DB credentials and all is fine.
Regarding the database error you’re encountering, it’s possible that there may be a temporary issue with your database connection.
Since you’ve already checked your database credentials and confirmed that they are correct, let’s see if updating your site’s permalink structure makes any difference.
You can do this by going to Settings → Permalinks and simply clicking on the “Save Changes” button without making any modifications. This refreshes the permalink structure and may resolve the database error.
Should the issue persist, please can you share the following:
- System Status Report: navigate to WooCommerce → Status. Select
Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Cheers!
