importing is stuck forever on 21.38%

  • Resolved danezeq

    (@danezeq)


    3 years, 6 months ago

    importing is stuck forever on 21.38% what can be the reason for that?
    the file size is 600MB

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Yani

    (@yaniiliev)

    Please read these this guide: How to Increase Maximum Upload File Size in WordPress

    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.

    The settings in PHP that you likely need to adjust are:

    • upload_max_filesize – set this to a value > than your backup
    • post_max_size – set this to a value > than your backup
    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)
    Thread Starter danezeq

    (@danezeq)

    the host already fixed this for me.
    BTW i tried again and it’s stuck on 100%

    Plugin Author Yani

    (@yaniiliev)

    It is still the same, you need to review the error logs and act upon the error.

Viewing 3 replies - 1 through 3 (of 3 total)
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