Importing sample CSV data has fatal error

FYI:
PHP/8.1.27
WordPress 6.5.3

• This reply was modified 6 months ago by eruts.

Dear @eruts

I am really sorry for the inconvenience this has caused. Could you please share the exact CSV file that you were trying to upload which caused the issue? This will help us investigate the problem thoroughly and provide a solution as soon as possible.

Thank you for your patience and cooperation. We are committed to resolving this issue swiftly so you can proceed with your documentation imports without further delay.

With kind regards,
Pial

thank you for your swift response.

I am not allowed to upload files here, but it is the default example file from Betterdocs > Settings> import/export > right click save the example csv file

Let me know if that’s sufficient.

kind regards,

Eric

Hello again @eruts

I have tried on Latest WordPress 6.5.3 and PHP 8.1 however it’s working properly take a look : https://d.pr/v/7TFLt9

Can you please make sure that you are using the Default CSV not any modified one ? Also it would be very helpful if you could share the Eaxct CSV which caused the fatal issue, using any Cloud drive like Google Drive or other so that we can try to replicate the issue on our end

Hope you understand
Thanks

Thank you again for responding so quickly. You are the best!

This is my result:
https://youtu.be/ic1E5JAX5rQ


Note that I updated the PHP. In your video you showed 8.1.28 and I had .27 so, I thought I will try to use PHP 8.3. Same result.

This is the exact csv that I try:
https://gamesbyhyper.com/wp-content/uploads/2024/05/BetterDocs-sample-data.csv

Let me know if I am missing something crucial. If you need temp admin access, please let me know so I can make a backup.

Have a great day!

Eric

• This reply was modified 6 months ago by eruts.
• This reply was modified 6 months ago by eruts.

Hi @eruts

Thanks for the details. Please allow us time, I have forwarded this to our team to check this. I will get back to you with the update soon.

Have a nice day!

Hey @paulamit

Sure thing. When do you expect to have an update? I am very eager to start but I cannot without a working import/export function.

Hope you have a great day!

Hi @eruts,

Greetings. We’re really very sorry for the delay in reaching you again.

We have tried to reproduce the issue on our end but it works fine when we tried importing from both CSV or XML file. I suggest you kindly try again please with the XML file and please let us know the update.

If you will get the issue again with the XML file also, I request you reach us here directly with details. You need to check this deeply with our team.

Thanks for your understanding & patience!

Hello @eruts,

Hope you’re doing well.

Would you kindly give us feedback about the issue that you’re facing? Did you try with the XML file. If you still get the issue, please let us know & contact us directly from the above link. Because We couldn’t find any Support Mail still from you also.

Thank you!

Hey @paulamit

I will submit the support ticket.

The default XML imports fine, however, I have no idea how to get the same required XML format from my own CSV.

Your XML format is very specific and therefore it seems to only function as an optional backup methods, but not really suited for creating large documentations in an csv format to import it afterwards. If you have a tip how to convert an csv (or xlsx) to your XML format, please let me know.

I tried this tool: https://www.convertcsv.com/csv-to-xml.htm

CSV import is still broken, also on a default site with nothing implemented.

Have a great day,

Eric

It has been solved. It was the browser. When using Firefox it does not work. On Edge, it works fine.

Thank you for bearing with me in this process. Have a great day!

Eric

Hi @eruts,

Good day! Really happy to hear that your issue is resolved. Feel free to reach us anytime when you need any further assistance from us.

If you like our plugin and support, kindly leave a 5-Star review. It would help us to grow more & provide better support. ??

Link to review – https://www.ads-software.com/support/plugin/betterdocs/reviews/#new-post

Have a wonderful day!