Importing stops at 100%

  • Resolved tonko81

    (@tonko81)


    4 years, 3 months ago

    Hey guys
    My importing stops at 100%. I have hosting at Namecheap who themselves suggest this plugin. So I conclude that from their side everything is ok.
    Then I go to the second point at the pined solution and I don’t know where do I Adjust max_execution_time to a higher value? And how do I do that?

    Please help me

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Yani

    (@yaniiliev)

    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.

    The settings in PHP that you likely need to adjust are:

    • upload_max_filesize – set this to a value > than your backup
    • post_max_size – set this to a value > than your backup
    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)

    If you do not know where to adjust these settings you will need to ask your hosting provider. They probably have a support article that will explain how to do it on their environment.

    Also, please read these two guides:

    Thread Starter tonko81

    (@tonko81)

    This plugin is good only for getting a nervous breakdown. I was on the line with Namecheap support all day and we tried everything. I mean everything:
    – increased uploading limits
    – whitelisted security rules
    – re-install the plugin
    – using another browser
    – clear browser cache
    They give up. They seeing it’s no other options.

    So, what is your solution now?

    Plugin Author Yani

    (@yaniiliev)

    –

    • This reply was modified 4 years, 3 months ago by Yani. Reason: redacted
Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Importing stops at 100%’ is closed to new replies.