IMPORTS FAIL

Hi @intershop

why the last days all my imports stop at 99% and say failed ? products are imported ok, products are deleted ok , but THE IMPORT never finishes . why ?

If you’re importing WooCommerce Products, it could be failing when recounting terms at the end of the import – try adding this snippet to your child themes functions.php file:

add_filter('wp_all_import_recount_terms_after_import', 'wpai_wp_all_import_recount_terms_after_import', 10, 2);
function wpai_wp_all_import_recount_terms_after_import($is_recount_terms, $import_id){
    return false;
}

If that works, you’ll need to manually recount the terms after the import (WooCommerce > Status > Tools > Recount terms).

If it doesn’t help, you’ll need to contact your web host and ask them to check the error logs on your server to find what’s causing the termination: https://gist.github.com/mbissett/d98d1acdf4b2ba11bc67d6f652d4497c.

Let me know what you find out.

i checked the errors logs in my dedicated , but no red errors except the images import of the supplier , sometimes it says (code”:”internal_server_error”,”message”:”The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”,”data”:{“status”:500},”additional_errors”:[]} ) and if a have to recount terms by hand , i can not buy the pro that i am now considering

Hi @intershop

i checked the errors logs in my dedicated , but no red errors

In that case, please open a ticket at https://www.wpallimport.com/support/ so that we can log into your site and check the issue.