Impossibile to login

  • Resolved Stefano

    (@csdshop)


    4 weeks, 1 day ago

    Hello,

    I request an help to correct something wrong with our woocommerce’s shop.
    The link to the e-commerce is negozio.csdshop.it and the problem is:

    After a creation of an user account and after a log out or a test with an other pc, I can’t to login with the correct user/password.
    I tried to give the correct addition of the “check numer” and the status circle start to turn for a life without error or something else.

    It’s a problem with some configuration?

    Can someone help us?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hello,

    Thanks for reaching out. The login functionality is handled by WordPress itself, not WooCommerce. Since you’re experiencing issues with user authentication, we recommend reaching out to your hosting provider, as they may be able to check server logs or configurations that could be causing the issue.

    Alternatively, you may need to hire a developer. I can recommend?WooExperts?and?Codeable.io?as options for getting professional help. Alternatively, you can also ask your development questions in the??WooCommerce Community Slack

    Thank you

    Thread Starter Stefano

    (@csdshop)

    Thank you, we’ll contact our provider!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Stefano,

    Thank you for your reply.

    Please don’t hesitate to contact us again if you need any help with WooCommerce.
    We are here for you. ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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