Impossible connecté paypal à forminator

Hi @phoenixnat

I hope you are doing well today.

Please let us know more details about what is the actual issue here. Is it about not being able to save those settings or settings are saved and on the front side, you cannot finish payment in form?

Do you see any kind of errors in the browser console? Please note that depending on which issue is that, our suggestion for the next steps can be different.

Kind Regards,
Kris

Bonjour,

Oui exactement il s’agit de ne pouvoir enregistrer ces paramètres voici la capture du problème :

https://cgourmande.com/wp-content/uploads/cgourm.jpg

Pouvez-vous m’aidez svp

Merci

Bonjour,

Malgrès la mise à jour d’aujourd’hui, j’ai toujours le même problème, avez-vous une solution SVP merci

Hi @phoenixnat

Can you see any kind of errors in the browser console?

Also, Would you please run a conflict test? Please deactivate all plugins except Forminator and check if the problem is gone. If so, then enable all plugins one by one and find which one is having a conflict. If there is no positive result, switch to the default WordPress theme like 2019, and see if it works. Before this test, we recommend full site backup or running this test on the staging site.

Kind Regards,
Kris

Bonjour Kris,

Merci de m’avoir répondu, j’ai effectuer tous les test : désactivation des extensions, changement du thème, rien non plus dans la console du navigateur, toujours le même problème.

Toutes les mises à jour sont faites également

<font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>Pouvez-vous m’aider SVP merci</font></font>

• This reply was modified 4 weeks, 1 day ago by phoenixnat.

Hi @phoenixnat

Thank you for the update.

Could you please check if you have any browser console errors?

https://balsamiq.com/support/faqs/browserconsole/

Best Regards
Patrick Freitas

Bonjour,

Voici les erreurs inscrit https://cgourmande.com/wp-content/uploads/console.jpg

Merci de votre aide

Bien cordialement

Hi @phoenixnat

Thanks for the information. Unfortunately, there is no error that might help to find a reason why you are not able to connect to PayPal.

Could you share a screenprint of the error you are getting when trying to integrate PayPal to this email address: [email protected]

Subject: ATTN: WPMU DEV support – wp.org

Please send:
– Link to the screenshot
– Link back to this thread for reference (https://www.ads-software.com/support/topic/impossible-connecte-paypal-a-forminator/)
– Any other relevant URLs/info

To ensure we don’t miss your email, please let us know here once you’ve submitted the form and make sure you use “ATTN: WPMU DEV support – wp.org” as the email subject.

Best regards,
Laura

Bonjour,

Je viens de vous envoyer l’email demandé merci à vous pour votre aide

Nathalie

Hi @phoenixnat,

It appears what you have shared is the same screenshot as before:
https://www.ads-software.com/support/topic/impossible-connecte-paypal-a-forminator/#post-18084745

Seems like the only issue you notice is it’s getting stuck, could we know whether you have any test or staging site other than the current site? If yes, please check whether you could replicate the same in there or not?

Could you also please check and see whether enabling debug mode helps in troubleshooting the issue further?

To enable debug mode, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add:
define( 'WP_DEBUG_LOG', true );

define( 'WP_DEBUG_DISPLAY', false );

@ini_set( 'display_errors', 0 );

define( 'SCRIPT_DEBUG', true );

After making the above changes, please try to replicate the issue. The related errors will be saved to a debug.log log file inside the /wp-content/ directory.

Please check whether there are any errors listed inside debug.log which you think could be shared to us. You can use Google Drive, Dropbox or any such services to share the log file if needed. Or if you want to keep the logs private you can share them via email as done before.

You can find more details about debugging here:

https://learn.www.ads-software.com/tutorial/debugging-in-wordpress/

Please let us know how that goes, have a nice day.

Kind Regards,
Nithin

Bonjour,

je viens de vous envoyer un mail avec le fichier debug demandé, merci à vous de l’aide que vous pourrez m’apporter

Cordialement

Nathalie

Hello @phoenixnat

Thank you for sending the log via email.

I have reviewed the log and I believe your issue is related to your hosting, since we are using sodium library for our payment data encryption, if you are hosting doesn’t enable that forminator will not work properly.

To fix this issue you should contact your hosting provider and ask them to make sure, sodium_bin2base64 has been enabled for your hosting plan.

You may share this thread with your hosting for more information:
https://github.com/lcobucci/jwt/issues/665#issuecomment-777999282

Please let us know if you still having issues after enabling that.

Kind Regards,
Amin

Bonjour,

J’ai envoyé à mon hébergeur votre message et il m’a bien confirmé que mon hébergement possédait :

sodium

sodium support => enabled
libsodium headers version => 1.0.11
libsodium library version => 1.0.11

donc mon problème ne vient pas de là, pouvez m’aidez SVP

merci

Bien cordialement

Hi @phoenixnat,

The libsodium version you have is 1.011 while you need atleast version 1.0.14 as mentoned here:
https://github.com/lcobucci/jwt/issues/665#issuecomment-777999282

Even though the sodium appears as enabled, it doesn’t mean that sodium_bin2base64() is available. The sodium_bin2base64() is only available from 1.0.14

The issues noticed is due to the following error:

PHP Fatal error: Uncaught Error: Call to undefined function sodium_bin2base64(

The above error points out that sodium_bin2base64() isn’t defined yet. Could you please share the debug log with your hosting provider and ask them to make the required changes?

Kind Regards,

Nithin

Bonjour,

merci à vous, je transmet à mon hébergeur et vous tiendrais au courant merci