Impossible import product review

  • Resolved kambro

    (@kambro)


    1 year, 7 months ago

    Good evening,

    Thank you for this plugin. Export-import of customers runs good. But import of WooCommerce product reviews failed.

    Here the History details.

    Best regards and thank you in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kambro,

    Thanks for getting in touch with us and we’re happy to hear that you are satisfied with our User import export plugin.

    It seems like we are getting errors when opening the link you shared. Can you please share the import log file, screenshot of the error, and the import CSV file with user-sensitive data removed so that we can check it? You can share by uploading them to?Google?Drive?or WeTransfer or any similar service and sharing the link.

    Thread Starter kambro

    (@kambro)

    Good morning,

    Thank you very much for your answer. Here all the docs you are asking for.

    Best regards.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @kambro,

    Could you please confirm if the product ID and SKUs in the review import CSV file are correct and if there is an existing product on your site with the same SKUs or IDs?

    Thread Starter kambro

    (@kambro)

    Good evening,

    You are angels! Everything is in order.

    • All my product had not SKU
    • The product id does not seem to be included in your import; no fields for the product id, at least in the free version. That’s why, in the step 4, I chose to link the product review with the SKU: that was the solution.

    Thank you very much and best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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