Impossible to connect Jetpack

  • Resolved davix1010

    (@davix1010)


    2 years ago

    Hi, I keep getting the Verify secrets missing error every time I try to connect. I tried to follow the recommended guide (https://jetpack.com/support/disconnect-jetpack-sites/) disabling all plugins and changing the theme but the error always remains. I also tested the /xmlrpc.php but it is displayed correctly.

    What other test can I do?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • JS (a11n)

    (@julesomattic)

    Would you please delete Jetpack and then reinstall it as a first step here? You can follow these steps to do that:

    1. Start at Plugins → Installed Plugins.
    2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
    3. Go to Plugins  → Add New.
    4. Search for “Jetpack – WP Security, Backup, Speed, & Growth”.
    5. Click Install and then Activate.

    When Jetpack is installed, click the green Set up Jetpack button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    If you still see the same error after that, please post your site URL here so that we can have a look.

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter davix1010

    (@davix1010)

    I already tried but it doesn’t work, I can send you the site but you have to edit the hosts file to access. Can we do this in private?

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @davix1010

    Could you contact us via this contact form and mention this thread?

Viewing 3 replies - 1 through 3 (of 3 total)
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