Impossible to leave it empty

  • Hi,

    The problem I’m having is that for some reason, if I add products to the comparer and then delete all of them, at first they seem to be deleted, but when I log out and log back in, they’re still there. I can’t get it to stay empty.

    This is happening to me on two different websites with different settings. I have tried with Storefront in case it was an incompatibility with the theme. The same thing keeps happening.

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  • Hi @cantbutron,

    I check our demo and find that there is no issue with our plugin. You can check our demo here
    There might be an incompatibility between our plugin with another plugin or your theme.
    Can you pls kindly send the pages for us to check and help you?

    Regards,

    Thread Starter cantbutron

    (@cantbutron)

    Hi again,

    On your demo page I can’t log in, and therefore I can’t check if this happens because it only happens when the user compares products while logged in, then removes them from the comparer, then logs out and finally logs back in. It would also be nice to be able to access your demo as a user and perform the same steps I do on my pages to try to replicate the error.

    I have deactivated the theme and left the default Storefront theme and I have deactivated all plugins (even WPC plugins). I have only left Woocommerce and WPC Smart Compare active. The issue keeps happening.

    I list the steps to replicate the error:

    1. Log in to the page (it does not matter if you are an administrator or simply a client).
    2. Add some products to the comparator.
    3. Remove all products from the comparator.
    4. Log out of the page
    5. Log in again on the page with the same user

    Currently both pages are being development and therefore you cannot access directly, but if you want I can send you the credentials privately so you can access.

    The problem occurs in the database, because when I remove the products from the comparer, the cookie is flushed, but the woosc_products row remains in the usermeta table in the database with the ID of the last product removed.

    Thanks for your time

Viewing 2 replies - 1 through 2 (of 2 total)
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