Impossible to log in

  • Resolved marsseven

    (@marsseven)


    6 days ago

    I’m using the free version of WP Staging and everything works fine but I recently created an account for a support team of the template I’m using and they can’t access to the staging website preview, only the dashboard. It always loops.

    Debug code : wpstg-i7aYxBRm-205910

    I log in with the new account credentials,
    I’m logged on the dashboard,
    I click on “See website”
    I’m redirected to the log in page
    I log in with the new account credentials,
    It doesn’t work anymore

    And I can’t access to the website preview

    I can share the credentials of the account if needed.

    Thx a lot for the help,

    BR,

    MD

    The page I need help with: [log in to see the link]

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  • Plugin Contributor Fayyaz

    (@fayyazfayzi)

    Hi @marsseven ,

    The issue you’re experiencing might be due user role. To resolve this:

    1. Confirm that the new account has sufficient permissions (Administrator Role) to view the staging site.
    2. Alternatively, you can make the staging site publicly available.

    If the issue persists, please contact through this form:?Support Form, and we’ll assist you further.

    Cheers!
    Fayyaz

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