Impossible to Login

  • Resolved sbct

    (@sbct)


    4 years, 5 months ago

    Hello there!
    I’m having a problem with the plugin. This morning I’ve tried to login and the system didn’t give me any clue when hitting Log-in button then after 5 times I got the Defender error that I was blocked out.
    I’e tried to disable different plugins from cPanel and at the end I’ve found Defender to be the culprit as when I disable it I can login with no problems.

    I’ve tried to completely remove the plugin and reset the settings and starting from scratch but it continues to block me. Now it is disabled but I’d like to have it back on as it is very helpful.

    All this happened with no input by me, as yesterday it was working.

    Can you please help me?

    Thanks!

Viewing 5 replies - 16 through 20 (of 20 total)

  • Hi @sbct,

    Could you please provide us with Defender settings as well so we can check this further.
    I’ve replied to your email with further information on how to do that so please check your inbox for more info.

    Cheers,
    Predrag

    Thread Starter sbct

    (@sbct)

    Hello Pedrag,
    I’ve replied to your email.

    Thanks!

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @sbct

    Thank you for the information.

    I made some extra tests and it is maybe related to a weak password.

    I created some users to attempt the different logins, for the user that had a weak password is returning:

    “INSECURE PASSWORD: Your login attempt has been blocked because the password you are using exists on lists of passwords leaked in data breaches. Attackers use such lists to break into sites and install malicious code. Please reset your password to reactivate your account. Learn More
    2 login attempts remaining”

    In my case, it returned the warning and after some attempts, I got locked out.

    If something is blocking the message to show up would explain the problem on your end.

    Could you please try to reset your password temporarily using the auto-generated WordPress password which should generate a safe password, then try the login again with both plugins enabled?

    Let us know the result you got,
    Best Regards
    Patrick Freitas

    Thread Starter sbct

    (@sbct)

    Hello Patrick,
    I’ve tried to change the password but it doesn’t work either.

    No problem. I’ll keep the masking feature off.

    Thanks for all your help!
    Andrea

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @sbct ,

    I understand your decision. Please let us know if you would like to troubleshoot that further in the future.

    kind regards,
    Kasia

Viewing 5 replies - 16 through 20 (of 20 total)
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