Impossible to resend mails – JS error

  • Resolved sdoweb

    (@sdoweb)


    2 months, 3 weeks ago

    Hi,
    On the website of my client, it’s impossible to resend mail.
    In the console, everytime I try to resend a mail, I have this error :
    Uncaught TypeError: t.responseJSON is undefined
    handleRetry <websiteurl>/wp-content/plugins/fluent-smtp/assets/admin/js/fluent-mail-admin-app.js?ver=2.2.80:2
    jQuery 3
    ?????c
    ????????fireWith
    ????????t

    Any idea to resolve that ?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @sdoweb,

    It’s possible that you may be experiencing caching conflicts due to the use of a Content Delivery Network (CDN), caching plugins, or web server caching solutions. Here are some steps you can try:

    1. Clear Caches:

    • Clear the cache of any caching plugins or services you’re using, such as WP Rocket, WP Fastest Cache, or Advanced Caching.
    • Clear your browser cache as well.

    2. Disable Caching:

    • Temporarily deactivate your caching plugin or service to see if it resolves the error. This will help determine if the issue is related to caching.

    3. Check for Conflicts:

    • Deactivate all other plugins except for FluentSMTP and switch to a default WordPress theme like Twenty Twenty-Three. This will help identify if any other plugin or theme is causing conflicts.

    4. Examine Error Logs:

    • Check your server error logs or the logs of FluentSMTP for any error messages that may provide further insights into the issue.

    Please let me know the update once you try the above suggestions.

    Thread Starter sdoweb

    (@sdoweb)

    Thanks @ibrahimsharif
    I solved the problem. ??
    Due to a mix of error of the website and a problem with a not protected newsletter form, this last has blocked the mail service of the hosting provider…

Viewing 2 replies - 1 through 2 (of 2 total)
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