Impossible to save my site

Hi @academiciens

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support&hpi=1

If you choose to reach out directly, please include a link to this thread.

Thanks!

https://www.academiedeschiens.fr

I got this message by monitoring from https://cloud.jetpack.com/activity-log

“We encountered an error when saving your site. We are aware of this problem and are trying to fix it.

Failure to back up the archive”

I can clearly see my max storage which has gone to 110GB (I use 10GB) but when I want to manually launch a backup (as the auto backup does not work) the button remains grayed out and if I hover the mouse over it I get this message:

“Unable to queue the backup because the storage is full.”

While I still have 100GB of availability. Same problem if I switch to a backup plan by the week or month…. My subscription will be renewed soon, if it is not resolved I will be forced to cancel my subscription in favor of another brand.

This is not a problem with my host, I contacted him nothing to report, and the other jetpack services have no problem they work perfectly. I have changed absolutely nothing on my config or add a new plugin.

• This reply was modified 3 months, 2 weeks ago by academiciens. Reason: add info

Hello there – I have made a small change on how Jetpack is trying to connect to your site and ran one backup from our side and one backup from the Jetpack Cloud dashboard – I confirm both backups went well. So I think the issue is not there now.

Could you please go to https://cloud.jetpack.com and to the site that you mentioned above and then go to Backup and start a new backup manually to check?

Hello,

Thank you, it works perfectly now (automatic and manual)

For my culture, had I done a bad manipulation of my side or the problem came from your home and an adjustment was necessary as you did?

My fear is that if I monitor more the problem will start again in the future?

Hi there – I can confirm that it was a configuration on our side, so everything should be working as expected now.

That?said, I see that Jetpack has a connection issue. Jetpack requires a connection to your site, and it does this by connecting to this file:

• https://www.academiedeschiens.fr.com/xmlrpc.php

… when we try to connect, we run into this error:

• cURL error 56: Recv failure: Connection reset by peer

This might happen if something on your site is blocking our connection attempts, or if the server is not configured correctly. As a first step, please try reinstalling Jetpack, as described here:

• https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

If you cannot reconnect, we’ll need more details on your server setup. I would recommend following up on this on a private conversation. Please share any details using this form: https://jetpack.com/contact-support/?rel=support&hpi=1 and mention this forum discussion.

To get the details on you server setup, you can do this through the Health Check plugin:

• https://www.ads-software.com/plugins/health-check/

Please install and activate the above plugin, then:

1. Click on Dashboard → Health Check.
2. Click on Debug Information.
3. Click on the orange Show copy and paste field button.
4. Send us everything in the copy/paste box.

Please let us know if you’re unable to reconnect (include the Health Check debug information!), or if we can help with anything else! ??

Hello,

I uninstalled jetpack and its extension (backup vault) then reinstalled everything, I disconnected jetpack (which was by default reconnect to the reinstallation) and then I reconnected it. Do you still have this connection problem on your side? Because my xmlrpc.php is well accessible by testing it at the end of the url of my site.

• This reply was modified 3 months, 2 weeks ago by academiciens. Reason: traduction

Hi @academiciens –

I tested the connection via xmlrpc.php and I can confirm that it is working as expected. I also see that backups are completing without issue.

You should be all set here, so I am going to mark this thread as resolved. In the future, feel free to reach out via email as Jetpack VaultPress Backup customers are entitled to email support.