Impossible to use custom templates

  • Resolved Benny

    (@bvl)


    3 years, 4 months ago

    It seems to me that the WordPress plugin expects/requires the old template language? But thee template editors doesn’t support these?

    I created new templates for the double opt-in and subscription confirmations in the SendInBlue Drag & Drop template editor. This uses the new template language.

    But when I set those custom templates in the WordPress plugin settings I get an error telling that the old style tag [DOUBLEOPTIN] is missing in the template.

    But when I add those to the template, the template editor gives an error that the template won’t work with the old style tag and I should use the new style.

    So this way I am getting nowhere ??

    Looking at the plugin code I see that in there also the old style template tags are used. Maybe these should also be updated?

    How can this be solved?

    Thanks.

    -Benny

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Benny

    (@bvl)

    Also:

    I just noticed that the plugin sends old style template tag values to Sendinblue to be merged with a new language style templates. They show (unprocessed) up in the merged email, e.g.:

    This email was sent to {{ contact.EMAIL }}

    So basically currently it is not possible to use custom templates in the plugin.
    I hope that the plugin will be soon updated to become compatible with the new required template language used in the Sendinblue back-end.

    • This reply was modified 3 years, 4 months ago by Benny.
    Plugin Support Sarah823

    (@sendinbluecustomercare)

    Hello @bvl

    Thanks for reaching out.

    To resolve this please add the tag {{ doubleoptin }} into the template button and under the tag section in template setup.

    Please see https://help.sendinblue.com/hc/en-us/articles/360019540880 for more info.

    Once complete the template will be available for selection within the plugin settings.

    Please reach out with anything else we can help with!

    Sarah

Viewing 2 replies - 1 through 2 (of 2 total)
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