In “Appearance / Personalize” I can see only Widget

  • angzicc

    (@angzicc)


    1 year ago

    Hi,

    I have Zakra Pro not renewed, but it has always worked well. Suddenly though, when I go to “Appearance / Personalize”, it’s not working correctly because I can see only “Widget”. I no longer see all the other menu items on the left. Why?

    There is a solution for this problem or I have to wait for template update?

    Thanks a lot!

    == System Info ==
    Operating System: Linux
    Server: Apache
    MySQL Version: 5.7.32-35-log
    PHP Version: 8.0.30
    PHP Max Execution Time: 900
    PHP Max Upload Size: 128M
    PHP Post Max Size: 128M
    PHP Max Input Vars: 3000
    PHP Memory Limit: 1024M
    cURL Installed: Yes
    cURL version: 7.68.0
    GD Installed: Yes
    GD version: bundled (2.1.0 compatible)
    Write Permission: All Fine
    Demo Pack Server Connection: Connected

== WordPress Info ==
    Version: 6.3.2
    Site URL: https://www.signorpulito.it
    Home URL: https://www.signorpulito.it
    Multisite: No
    Max Upload Size: 128 MB
    Memory Limit: 256M
    Max Memory Limit: 1024M
    Permalink Structure: /%postname%/
    Language: it-IT
    Debug Mode Enabled: No
    Script Debug Mode Enabled: No
    ThemeGrill Demo Importer Version: 1.9.4

== Theme Info ==
    Name: Zakra
    Version: 3.0.5
    Author: ThemeGrill
    Author URL: https://themegrill.com
    Child Theme: No

== Active Plugins ==
    Autoptimize - 3.1.9 By Frank Goossens (futtta)
    Buttonizer - Smart Floating Action Button - 3.4.1 By Buttonizer
    Classic Editor - 1.6.3 By WordPress Contributors
    Classic Widgets - 0.3 By WordPress Contributors
    Companion Addons for Elementor - 1.2.0 By ThemeGrill
    Elementor - 3.17.2 By Elementor.com
    Everest Forms - 2.0.4.1 By WPEverest
    Flexible Shipping - 4.23.0 By Octolize
    Header and Footer Scripts - 2.2.1 By Digital Liberation
    Maintenance - 4.08 By WebFactory Ltd
    MC4WP: Mailchimp for WordPress - 4.9.9 By ibericode
    Real-Time Find and Replace - 4.0.3 By Marios Alexandrou
    ThemeGrill Demo Importer - 1.9.4 By ThemeGrill
    W3 Total Cache - 2.5.0 By BoldGrid
    WooCommerce - 8.2.1 By Automattic
    WooCommerce Advanced Free Shipping - 1.1.6 By Jeroen Sormani
    WooCommerce PayPal Payments - 2.4.0 By WooCommerce
    WooCommerce Stripe Gateway - 7.6.2 By WooCommerce
    Zakra Pro - 1.3.6 By ThemeGrill

== Inactive Plugins ==
    • This topic was modified 1 year ago by angzicc.
    • This topic was modified 1 year ago by angzicc.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @angzicc,

    Thanks for reaching us,

    I suspect one of the plugins you’re using might be causing the problem, so please try deactivating all?the plugins one by one and check if the problem resolves.

    Let me know if the issue gets fixes or not and I will get back to you.

    Regards

    Thread Starter angzicc

    (@angzicc)

    Ok it works when I deactivate Zakra Pro Plugin !!! I try to uninstall and delete the folder, then I try to re-install. I’ll let you know! Thanks!

    Thread Starter angzicc

    (@angzicc)

    If I try to install Zakra Pro Plugin (1.2.5 Premium) the website got a critical error!

    • This reply was modified 1 year ago by angzicc.

    Hi @angzicc,

    Thanks for reaching us,

    Since you are using the Zakra Pro, I suggest you contact us via the live chat support: https://zakratheme.com/ as according to the .org guideline, we cannot discuss the pro features/issue on .org support forumn.

    Do mention this converstion while contacting and we will help you further.

    Regards

Viewing 4 replies - 1 through 4 (of 4 total)
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