In the last update the widget has disappeared

I am having similar issues. Yesterday I could see the admin.ajax call (to load the css?) taking 8-9 seconds.

Today the same call returns a 403 and the widget refuses to load.

I do also use a caching plugin (WP Fastest Cache).. Interestingly when I am logged in, and bypassing the cache, the widget loads instantaneously

Adding a js exclusion for trustindex.io seems (for now) to fix the issue for me

This is plugin 7.7.1 (previous versions of the plugin seemed to work fine with my caching with no exclusion required)

• This reply was modified 2 years, 10 months ago by C Green.
• This reply was modified 2 years, 10 months ago by C Green.

Hello @cgreen177 , @enlanubecomunicacion,

First I will answer to @cgreen177.
It is caused by WP Rocket. If I visit your page in no cache mode ( https://www.cristalfalso.es/clientes/?nocache ) it shows the widget perfectly.
Please try to add only the domain name or the full name of the javascript file.
– https://cdn.trustindex.io

Reference ( 2 min 35 secs ): https://docs.wp-rocket.me/article/915-find-the-right-js-files-to-exclude-from-minification

@enlanubecomunicacion I am not experienced in WP Fastest Cache, but the best practice is to always exlude our javascript file.

Feel free to write to us, if you need any assistance,
Dénes
Trustindex

Hello @cgreen177 , @enlanubecomunicacion

Let us know the results and feel free to write to us, if you need further assistance,
Tom
Trustindex

@tomwolfhun I can confirm that exlcuding the js and css from WP Fastest Cache does ‘work’.

It works in the sense that the entire page is now blocked from loading whilst I wait for your ajax call to load. (NB Not latest version of plugin – this is 7.7.1).

This is 100% new(ish) behaviour – as is the caching incompatibility.

So now I have 3 distinct issues:

1. Caching (as described in this support thread) – that’s the least of my worries to be honest
2. Cannot install latest version of the plugin on a new WP installation as described here: https://www.ads-software.com/support/topic/7-8-cannot-activate-pugin/
3. Performance issues when point 1 is ‘fixed’ as described here: https://www.ads-software.com/support/topic/upgrade-problem-with-css-loading/

Edit: reading through your comments on the 3rd support thread it sounds to me like you’ve made some changes for caching and introduced this ajax call to help that. In reality my client doesn’t get new google reviews every day and is happy to update this himself. I don’t care that it’s cached. I just want it to work, and not to take up to 10 seconds to load – and for that not to impact the entire page

• This reply was modified 2 years, 10 months ago by C Green.
• This reply was modified 2 years, 10 months ago by C Green.

1. It is solved in 7.8. But please upgrade to 7.9.*
2. We are checking it. I think, there is a workaround, but 7.9+ will fix this
3. It is solved in 7.8. But please upgrade to 7.9.*

I have updated and the problem has been solved. In addition, the charging time is not affected. Thanks a lot!

Super @enlanubecomunicacion !

Thank you for your efforts.

Feel free to write to us if you need further assistance,
Tom
Trustindex

@tomwolfhun thank you! Can I clarify one thing please – when you say the caching issue is solved – do we still need to add the exclusion rules or is it back to being compatible with caching (as it appeared to be before this)?

Can confirm 7.9 does not include the ajax call for the CSS and I can see that being loaded separately now – which is great!

Corrine

Evening @cgreen177 !

Caching: It depends on your cacher plugin. In some cases, you should exclude the Trustindex’s JS file(s), because of:
– it comes from CDN, so it will not slow down your clients
– it may content developments/fixes, which may be missing from the cached version
– so the cacher plugin cannot confuse its contents and possible errors can be avoided.
You can test in a test page in your WP system, but I suggest you to exclude it.

Exclude CSS is not so important, just do not forget to clear it (manually) when you have changed the widget’s style and you are waiting for the change…

thanks!

You are welcome!

Adam
Trustindex

Hello.
I updated my plugin and my reviews dissapeared from front-end.

See the attachments for front and back end both at below link.

View post on imgur.com

Pls help me.

Thanks.

Hello @vibhorp ,

Have you set up the FTP connection correctly in your WP admin?

Waiting for your reply,
Tom
Trustindex

I manually updated this : Plugin.
Where should I setup my FTP and why ?