In WordPress admin, tabs and pages not loading or missing

  • Resolved denisetheagencyhk

    (@denisetheagencyhk)


    5 years, 5 months ago

    After downloading and installing the plugin, I tried to go into a few settings and found that a few tabs/pages are not loading on the WordPress admin. For example, under Elementor > Settings > Style – the “style” tab and “advanced” tab don’t load and so I cant change any settings.

    Additionally I found a few other things unable to load or just missing altogether, for example I do not see a button or link to “import templates”.

    Is this an issue between the free version vs the pro version? Or is there something wrong with the plugin on my wordpress?

    Thanks

Viewing 1 replies (of 1 total)

  • Usually this indicates that another plugin is causing a conflict, but the following steps should help narrow things down:

    1. Ensure you meet the system requirements, which you can find at https://docs.elementor.com/article/38-requirements. You can check if your system meets these requirements by going to Elementor > System Info. Two of the main things to check are the PHP version and memory limit, but also take note of any other items that might indicate a problem. Please ask your host for help in changing your PHP version and to increase the amount of PHP memory allocated. If you would like to increase the memory limit yourself, please see this guide: https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    2. Make sure you are using the most updated versions of Elementor, Elementor Pro (if you are using that), WordPress & your theme. Sometimes it isn’t obvious that there is an update available. Go to Dashboard > Updates and click the Check Again button to be sure.

    3. Deactivate all of your plugins except Elementor and Elementor Pro. If this solves the problem, reactivate each plugin one by one, until you spot the problematic plugin. If found, contact that plugin’s developers for help, or use a different plugin.

    4. Switch your theme (temporarily) to a default WP theme such as Twenty Fifteen to see if your theme is causing an issue. If so, contact the theme’s developers for help, or use a different theme.

    5. Clear all cache (server cache, caching plugin, and browser cache).

Viewing 1 replies (of 1 total)
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