Inappropriate Error Message

Hi @jewebdes

Thanks for reaching out.

To assist you better, could you please provide a screenshot of the error message?

In addition, please also provide the version of the following:

• WP
• PHP
• The Events Calendar

WordPress 6.4.3 running?Mercia?theme.

The Events Calendar Version 6.3.3.

The Events Calendar Pro Version 6.3.1.

PHP – not sure which version.

Hi @jewebdes

You can check your current PHP version in WordPress Admin → Tools → Site Health → Info (Tab), scroll down to the bottom to see Server information.

Please do not share any credentials, this is for us to follow the?WordPress Forum Guidelines.

php_version: 7.4.33 64bit

Hey @jewebdes.

Thanks for that information. Would you mind upgrading your PHP version to at least PHP 8.1 and see if that solves the issue?

In the meantime, I will ask the team about this and will get back to you as soon as possible.

Let me know how it goes.

Hey, jewebdes.

Just a quick update here, we’re not able to reproduce the problem on our end. I am just curious if you have any caching installed, would you mind temporarily disabling it and see if it resolves the issue? You could also refer to this article on how to proceed with full conflict testing → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

It may be worth a shot to re-install our plugins as well.

Problem solved. My client had an Agenda View events plugin (version 1.0) installed. As soon I removed it, the error message disappeared. Thanks for your help.

Hi @jewebdes

Thanks for your confirmation and I’m glad that it is now working.

If you have a minute, a great review from you would be amazing!

https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

I’ll close this thread for now, but please do not hesitate to start a new thread if you have other issues at all. This allows us to track topics/issues efficiently and follow the WordPress Forum Guidelines.