Inbox doesn’t include our incoming SMS

  • Resolved Loralee_H

    (@loralee_h)


    5 years, 6 months ago

    We’re not able to see customer responses in our inbox, only the short history available in the dashboard.
    see screenshot here

    We have several incoming messages daily, so I would expect to see 20 on this page at a minimum.

    I’m new on this project, but apparently the inbox has never functioned on this installation. Any ideas why we’re seeing none? Or what I can do to troubleshoot further?

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