Incompatibility Bug Between Icegram Express and Booking Activities

  • Description of the Issue:

    I’ve encountered a compatibility issue between the Icegram Express (Email Subscribers) plugin and the Booking Activities plugin. Here are the details:

    1. When using one of the sample forms provided by Icegram Express, an unexpected text block appears on the page where the form is embedded. This text block is not part of the form configuration.
    2. After some investigation, I found that this issue only occurs when the Booking Activities plugin is active. If I deactivate Booking Activities, the form displays as expected.

    Temporary Solution:

    To work around the issue, I’ve installed the FreeSoul plugin, which allows disabling specific plugins on certain pages. By disabling Booking Activities on the page where my Icegram form is embedded, the issue no longer occurs.

    Request for Investigation:

    While I’m unsure whether the root cause lies with Icegram Express or Booking Activities (it might involve one of them not adhering to certain standards), it would be beneficial to investigate this incompatibility.

    Thank you for looking into this!

    • This topic was modified 2 weeks, 3 days ago by lilybennett.
    • This topic was modified 2 weeks, 3 days ago by lilybennett.
    • This topic was modified 2 weeks, 3 days ago by lilybennett.
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  • Anupam Khatua

    (@anupamkhatua)

    Hi @lilybennett,

    Thank you so much for reaching out!

    We really appreciate your message! We took a look at the Icegram Express plugin along with the Booking Activities plugin, but we weren’t able to recreate the issue on our end.

    Could you possibly get in touch with us through our private support channel? That way, I can delve a little deeper into the problem and provide you with a quicker solution.

    If you have any other questions, feel free to let us know!

    Hi @lilybennett ,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

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