incompatibility with atum inventory management for woocommerce
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we have a B2B eshop and we wanted to use atum inventory management for woocommerce to manage multiple stocks and warehouses, but from the moment we installed it, more problems were created than those solved, the biggest of all is that many times our customers told us that they can place an order because they were informed that there is no shipping method for their area. We used the postal code to determine which warehouse to remove the order quantity from. When we contacted the manufacturer of the plugin, the answer was that there must be some incompatibility with our theme, so we disabled the plugin and everything is working again. is there any incompatibility that you know of without having to change the subject because that would be a big problem
The page I need help with: [log in to see the link]
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Hello @skokolopoulos,
Thank you for reaching out,
We have not tested your third-party plugin before.
Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end. Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:
I. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.
II. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website. You can upload your files using one of the following online services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.comIII. Kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).
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In the meantime, we can’t definitively say there’s an incompatibility between OceanWP and your third-party plugin.
However, there’s what we can do to troubleshoot with switching themes:First, deactivate all plugins except your third-party plugin and WooCommerce. Activate the default theme, like twenty-twenty or twenty twenty-four. And recheck the issue and ensure every functionality is working well.
Next for deep troubleshooting, please go ahead and perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins, then activate them one by one and check for this issue. Continue doing this until you find out what product is causing a conflict with our product. Then provide the details as explained above.
Note 1: You can try troubleshooting on the staging website/or on a fresh installation and ensure that you are using the latest version of the theme and plugins(before updating, please get a full backup from your website).
Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).
Please recheck your issue and keep us posted.
I hope it helps.
Best Regards
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