Incompatibility with DIVI

  • Resolved reactionmedia

    (@reactionmedia)


    3 years, 10 months ago

    Hi, we are facing problems when we activate PRO plugin in our ecommerce store. Divi Builder is not working. An error 500 is showed in web browser console. Could you help us fixing this issue?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    Thanks for using our plugin!

    Please share the screenshot or video of the issue so that we can understand the exact problem also you can contact our support for better help.

    Regards,

    Thread Starter reactionmedia

    (@reactionmedia)

    Hi,

    Here you can see what is happening in an image: https://i.imgur.com/o1Zf9m7.png

    When the plugin is disabled all works perfectly, just when we enable it, we cannot open Divi > Theme Builder > Edit Item.

    I Hope this help you to understand the problem.
    Thanks

    Hello

    Thanks for sharing the error and the screenshot but as we have checked from the screenshot that this error is not coming from our plugin.

    It look-alike some load resource fail error so please share the error log with us so that we will check and help you in a better way.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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