Incompatibility with Login Pages from Membership Plugins

  • Resolved livingmiracles

    (@livingmiracles)


    3 years, 6 months ago

    Hello,

    I recently installed and tested using this “reCaptcha by BestWebSoft” plugin on a site of ours that has the “Restrict Content Pro” premium membership plugin installed as well as on another site that has the “Paid Memberships Pro” membership plugin installed. On both sites, reCAPTCHA v3 worked fine with the default WordPress login page (/wp-login.php). However, again with both sites, on the login form/page that’s offered by the membership plugins (e.g., /login/), this reCAPTCHA/plugin appears to not be compatible and will throw an error that says that there was a problem with the username or password entered. This happens even though the same login details were used on the default WordPress login page and worked. So it, unfortunately, makes it impossible to use this reCAPTCHA plugin on the site which we wanted for the extra security.

    So I wanted to ask to see if there is a way that you could get your plugin to work and be compatible with both of these membership plugins and/or can you tell me if you know why this isn’t working right now? If we had the paid version of this “reCaptcha by BestWebSoft” plugin, would that then fix whatever incompatibility there is? Is that the issue?

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi,

    The functionality you are talking about was scheduled for production and introduce in future updates.

    • This reply was modified 3 years, 5 months ago by georgesupport.
    Thread Starter livingmiracles

    (@livingmiracles)

    Thanks, @georgesupport, for your response.

    In this case, is there any ETA on the release of this update that will contain this login reCAPTCHA v3 compatibility fix and implementation on all login pages/forms? This information would be really supportive to us as we’re actively trying to find a solution for this right now.

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Unfortunately it is impossible for us to provide the precise release date. We will investigate the issue and we will make the necessary changes in the next plugin updates. Let us know if you have any additional questions.

    Plugin Support andrewsupport

    (@andrewsupport)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Thread Starter livingmiracles

    (@livingmiracles)

    Hi @andrewsupport,

    This issue/incompatibility is not resolved for us and we have not found a solution yet for this. At this point, we are indeed waiting for BestWebSoft to investigate the issue and make the necessary changes in the next plugin update to resolve this. I don’t believe there is anything more we can ask until BestWebSoft resolves this issue.

    Thread Starter livingmiracles

    (@livingmiracles)

    Hello,

    Since it has now been a little more than six months since I first opened this support topic, I wanted to check back in. Has BestWebSoft by now implemented the compatibility fix to this “reCaptcha by BestWebSoft” plugin so that it will work with the “Restrict Content Pro” and “Paid Memberships Pro” membership plugins? Any update about this would be greatly appreciated.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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