Incompatibility with SmartSlider 3 Pro and/or WordPress 6.7

Hello,

Did you try the 6.45.1 version of the CleanTalk plugin? There were some important fixes.

I tried that. That’s what broke my site! 6.45 too. That’s why I had to roll back to 6.44

Not sure now when to try a future update until I know this has been addressed.

Were there any PHP errors in your web server’s PHP logs? You can ask your hosting support about this.

To do that I think I would have to update the plugin, then insert the code:

define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true);

into my wp config file, and then load the site?

Then delete Anti-Spam and reload the 6.4.4?

Is that right?

Hello @zanchit

Please add the WP_DEBUG code before you update the plugin form 6.44 to 6.45.1 and if you have any issues with your website send us the log file.

Please create a ticket here: https://cleantalk.org/my/support/open, it will be safe for any info you send us.

• This reply was modified 4 months, 1 week ago by katereji.

I have the following code at the end of wpconfig already.

error_reporting(E_ALL);

define(‘WP_DEBUG_LOG’, false);

Do I need to delete any of it before running the

define(‘WP_DEBUG’, true); define(‘WP_DEBUG_LOG’, true);

Please, replace the line define(‘WP_DEBUG_LOG’, false); with the following:

define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG’, true);

This will enable errors to be saved in the /wp-content/debug.log file.

This article could be helpful for you: https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

Did all that. Can’t upload the debug log (internal error on cleantalk side – maybe size of log 84mb the problem?)

Updated to 6.45.2 but still same problem. For the moment I have deactivated the plugin as I can’t have my site not functioning. But am happy to reactivate it at a specific moment for a short period if that helps?

Otherwise will revert to 6.44 as ought to have some protection

Yes, you are correct. The log file is supposed to be much smaller.

We will test the plugin https://smartslider3.com in our environment and inform you of the results as soon as possible.

It may take up to 3 business days. Please, wait.

Hi

It is smartslider 3 pro that I’m using. Not the free version. Am I OK to reinstall 6.44 or would you rather I left 6.45.2 deactivated so that you can investigate within my wordpress dashboard?

Thanks

Rosanna

We will check the plugin version you mentioned. Testing will happen within our environment, you don’t have to do anything so far. Keep the combination of plugins that work properly for you.

Please, wait.

Hello @zanchit.

We assume that the third-party script most likely caused the issue. Disabling the “Email encoder” option fixed it.? Please, keep this option disabled.