Incompatible Archive.: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Centr

Hi @ricarod To confirm, you’re trying to restore a site on CloudWP and it’s giving you this error?

What we’ll want to do is:

1. Make sure the backup we are working with was created successfully on the original server. Where the backup was made, go to Total Upkeep > Tools > Logs. Find the log for the backup in question and make sure it ends with [2020-**-** **:**:** UTC] Backup complete!
2. The 2nd thing we want to check is that the entire backup was uploaded to the new server. If the backup is 200MB on the original server, make sure it is exactly 200MB on the new server.

I believe we’ve spoken before @ricarod, so I think you may know how to do the above. If you can, please share what you find regarding the above and we’ll be ready to review further.

Thanks!
– Brad

Thank you, Brad, yes we talked before. What I am trying to do this time (is a different case than before) is clone the site to a ‘stating’ in your cloud WordPress service.

That said, that back up was right (except that did not seem to have included the DB) and the error message that I am getting is in your cloud service when trying to restore it from the DOWNLOAD LINK generated by your app.

Does this makes sense?

I can give you access to the site if you’d like, I started paying your cloud service in order to do things right.

Hi @ricarod,

It seems like the error might be related to our Cloud system and we are more than happy to help you get things working correctly! However, we will need to shift our discussion off of these forums since we cannot troubleshoot premium products through www.ads-software.com.

Could you send a message to [email protected] and reference this thread in it so we can continue troubleshooting the issue and figure out why the migration isn’t working as expected.

Thank you for your understanding while we get this sorted out and we look forward to hearing back from you soon!

• This reply was modified 4 years, 3 months ago by Joseph W.

I get an error when posting to your site… will upload a video so that you can see it but this is what I was trying to post in your forum:

?I am not sure if this ticket was post it when I ?sent the email but what I ?did was forwarding from the support at WordPress but I do not see it here so I ?this is the URL:
?
??https://www.ads-software.com/support/topic/incompatible-archive-pclzip_err_bad_format-10-unable-to-find-end-of-centr/#post-13233909?
?
?I wonder if maybe something happened with my account and I ?am still on a trial? I ?just tried to clone another site and I ?get this error instead of the site, see this ?https://demo2.cloudwp.dev/?

https://www.awesomescreenshot.com/video/601278?key=125907d61379e05c000fe8dfa40cca92

I am now trying to login to that same forum URL from another browser (firefox) but it is not taking my credentials… the same that I used to login from chrome where I am currently logged in.

Please ignore about not being able to login, I got it but still not posting from the other browser eiter.

Very frustrated ??

Thank you for sending us that video @ricarod and I am sorry to hear that there are some problems posting a reply to that thread in our support forums.

Are there any errors shown in the browser console when trying to submit your reply to the original ticket?

Our support portal at boldgrid.com/feedback is managed by a third party and any additional information you can provide us on this situation will help us get this sorted out with their team.

The errors are showing in the video in the upper right area every thing I hit POST in the video.

Hi @ricarod,

Our Community Manger Jesse made a video for another user demonstrating how to get additional error messages from the browser console and I am linking the YouTube video below as a reference.

https://www.youtube.com/watch?v=fGSQoiQd6Yk

Could you send us any error messages that are shown in the Console when trying to submit a response? Thank you again for your understanding and I look forward to hearing back from you soon.