Incompatible with "WP Mail SMTP"?

Hi Chris,

I’ve received a couple concerns with email issues, but could not find the source — this could be it! Thanks.

On line 507 of lively-chat-support/chatbox/includes/functions.php, can you try changing wp_mail to mail for the installation that doesn’t work and see if that fixes it?

Thanks,

Dallas

Yes sir! That does the trick!

Can this be a variation in an update so I don’t have to replace this every time?

I just double-confirmed… ??

When line 507 has “mail”, it works.

When it has “wp_mail”, it doesn’t work.

Sweet. I agree it needs to be something compatible with updates. Maybe changing the load order will work.

Can you change line 69 of lively-chat-support.php from:

add_action( "wp_footer", "LivelyChatSupport_frontend_footer");

to:

add_action( "wp_footer", "LivelyChatSupport_frontend_footer", 9999 );

I appreciate the help.

No problem. I will definitely test that out.

Should I change back line 507 to wp_mail and then do this?

Yeah, change it back to wp_mail.

Will do… and will get back to you here.

Okay, switched line 507 back to wp_mail and changed line 69 of lively-chat-support.php to:

add_action( "wp_footer", "LivelyChatSupport_frontend_footer", 9999 );

…and the chat box doesn’t even show up now.

I will go back to “mail” for the time-being.

I would suggest installing the “WP Mail SMTP” plugin: https://www.ads-software.com/plugins/wp-mail-smtp/

… so that you can test freely and within your control.

I am happy to help further though, as I would like a resolution to this issue without the need to hack files.

I’ll have a peek at it sometime over the next few days. Thanks for the help.

Checked it out… I’m experiencing the same issue as you. I’m not sure how to tackle it, as there’s nothing fancy going on, lively’s just using wp_mail. I’ll let it marinate for a bit…