incomplete import into Constant Contact

  • Resolved denis24

    (@denis24)


    3 years, 2 months ago

    My store is connected to my Constant Contact account. I tried to import my WC?users (252 users) into Constant Contact, but only 52 users are imported. And the “Import your contacts” dropdown in the WP admin is now greyed out.

    By leaving that page and entering it again, I was able to get the “Import your contacts” dropdown to function again, and tried the import again, but no more contacts were imported.

    How can I import all of my users?

    WordPress 5.8.3 | PHP 7.4.27 | Apache | MySQL 10.2.41-MariaDB

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    Checking with this one to see if we can determine what may be going on here. We will get back to you as soon as we can.

    Thread Starter denis24

    (@denis24)

    Do you have an update on this issue?

    Plugin Author Constant Contact

    (@constantcontact)

    Hi @denis24

    Not quite yet, still checking on some things and we also had the weekend between as well which slowed down some responses.

    Will let you know once I have something for you.

    Thank you for the patience thus far.

    Plugin Author Constant Contact

    (@constantcontact)

    Hey Denis,

    Can you reach out to [email protected] and CC [email protected] with a link to this thread as well?

    We’d like to discuss some details regarding this issue, that are best done privately, instead of on the public forum here.

    Thread Starter denis24

    (@denis24)

    I sent the email to [email protected] as requested.

    I just noticed that you have released an update to your plugin. Was a solution to my issue included in the update?

    Plugin Author Constant Contact

    (@constantcontact)

    No, we don’t know what is going on yet with this issue, and we’re still looking into it. Thank you for the reach out at the email address provided as well. That will help get this moving along more.

    The release was some other small things that we had in the pipeline that got finished up.

    Thread Starter denis24

    (@denis24)

    Do you have an update on this issue? I last heard from you 3 weeks ago.

    Plugin Author Constant Contact

    (@constantcontact)

    It looks like a Michael Beckwith responded in the reach out there requesting some extra information, but hadn’t heard back since then. Can you check for an email response from him and respond back there, so we can resume that debugging privately?

    Thread Starter denis24

    (@denis24)

    I have not heard anything about this issue. I have not been contacted by Michael Beckwith or anyone else.

    Plugin Author Constant Contact

    (@constantcontact)

    Just requested that he reach back out with a followup reply, which should be in your inbox soon. Just in case, double check spam filters as well. It’ll be coming from a [email protected] email address.

    Thread Starter denis24

    (@denis24)

    Hello. I still have not heard anything from you about this issue. No one contacted me from a [email protected] email address.

    I first posted this topic two months ago, and I need to resolve the issue!

    Plugin Author Constant Contact

    (@constantcontact)

    Not sure what may be going on, as I’ve checked and Michael says he responded and he says his message was seen on the 18th o February. However, I’ll have him respond again just to be certain. Can you be on the lookout and also make sure to double check spam filters just in case they’re getting stuck there.

    Plugin Author Constant Contact

    (@constantcontact)

    Hey Paul, did you ever receive any emails from Michael? Would you be fine with him reaching out to you directly if not?

Viewing 13 replies - 1 through 13 (of 13 total)
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