Inconsistencies in the sales report

  • Hi,

    We are having good success with Jigoshop and several of your paid plugins. I’m confused by the sales report page though.

    The first column that lists Top Earners shows a figure for Total Sales which is consistently higher than the Total Sales listed in the third column under Total New Customers and Total Orders. Can you tell me what is going on and why these numbers are different?

    If only 3 different products have sold during the specified time period, then all sales fall under the Top Earners category. But even if that weren’t the case, the Top Earners shouldn’t have a higher sales figure than the Total Sales from all orders!

    Also, it seems that orders in various statuses like Pending are also counted in these numbers. Why is that? A Pending order has not been (and may never be) completed and should not be counted toward sales totals, should it?

    Thank you for your help.

    Josh

    https://www.ads-software.com/plugins/jigoshop/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jigoshop Support – Eric

    (@jigoshop-support)

    Hi Josh,

    Which version of Jigoshop are you using?

    Thread Starter Josh Virkler

    (@josh-virkler)

    Hi Eric,

    I have not wanted to devote the time necessary to install the latest updates on the dev server, test everything to make sure nothing broke, and then update the main server. So I’m a little behind at version 1.13.2. Here’s my system info.

    ### Begin System Info ###

    Multi-site: No

    SITE_URL: https://www.cluschoolofthespirit.com
    HOME_URL: https://www.cluschoolofthespirit.com

    Jigoshop Version: 1.13.2
    WordPress Version: 4.2.2

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 43.0.2357.130
    User Agent String: Mozilla/5.0 (Windows NT 6.1; WOW
    64) AppleWebKit/537.36 (KHTML, l
    ike Gecko) Chrome/43.0.2357.130
    Safari/537.36

    PHP Version: 5.5.26
    MySQL Version: 5.1.39
    Web Server Info: Apache

    eAccelerator: Disabled
    APC: Disabled
    OpCache: Enabled

    PHP Memory Limit: 256M
    PHP Post Max Size: 65MB
    PHP Upload Max File Size: 64MB
    PHP Max Input Time: -1
    PHP Max Input Vars: 1000
    WordPress Memory Limit: 64MB

    Short Open Tag: Enabled
    Allow URL fopen: Enabled

    WP_DEBUG: Disabled
    WP Table Prefix: Length: 10 Status: Acceptable

    Show On Front: page
    Page On Front: 3953
    Page For Posts: 0

    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: On
    Use Only Cookies: On

    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Supported

    ACTIVE PLUGINS:

    Affiliates Jigoshop Integration: 1.2.0
    Affiliates Pro: 2.5.0
    Affiliates Sales Report: 1.0
    Backup by blogVault: 1.16
    Bloom: 1.0.5
    DreamObjects Backups: 3.5.2
    Jigoshop: 1.13.2
    Jigoshop Authorize.net PRO Gateway: 1.2.1
    Jigoshop Smart Coupons: 1.1.2
    LearnDash JigoShop Integration: 1.0
    LearnDash LMS: 2.0.6.3
    LearnDash Pro Panel: 1.5.2
    Monarch Plugin: 1.1.2
    Peter’s Login Redirect: 2.8.2
    Postman SMTP: 1.6.23
    SEO Redirection: 2.8
    TinyMCE Advanced: 4.1.7
    WordPress Importer: 0.6.1
    WP Maintenance Mode: 2.0.3

    CURRENT THEME:

    Divi: 2.2

    ### End System Info ###

    Plugin Author Jigoshop Support – Paul

    (@paulpreston)

    From the version 17 sales reports are much more robust… we would strongly recommend upgrading to the latest version.

Viewing 3 replies - 1 through 3 (of 3 total)
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