• Resolved EliteGent

    (@gentlemako)


    Hello there,

    We noticed that the plugin is inconsistent in the product upload number in the feed. Sometimes it uploads 1000, sometimes 690, sometimes a different number.

    Please advise.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi,

    Thanks for using our plugin and reaching out to us. Did you perhaps disable your WP-cron?

    Thread Starter EliteGent

    (@gentlemako)

    Thank you for the response.

    Our WP-Cron is working fine, the problem is the plugin sometimes misses some products on the uploads.

    Thank you.

    Can you check your WooCommerce fatal error logs of the last couple of days to see if there is anything in there that could indicate if there is an issue happening when your feed is updating?

    Look for maximum execution time errors or maximum CPU / memory usage errors.

    You can find your WooCommerce fatal error logs here:
    https://woocommerce.com/document/finding-php-error-logs/

    Thread Starter EliteGent

    (@gentlemako)

    Hello there,

    That’ is true we have had this issue about critical memory for a while, and we didn’t find which plugin is causing this.

    ” CRITICAL Allowed memory size of 1073741824 bytes exhausted (tried to allocate 16777256 bytes) in /var/www/gg/wp-includes/class-wpdb.php on line 2153″

    Our memory is 1G.

    Regards,

    Could you try lowering the default batch size of 750 products per batch to a lower number, such as 250, to see if that solves the memory issue and the fluctuation in product numbers?

    This is how you can do so:
    https://adtribes.io/batch-size-configuration-product-feed/

    Assuming the issue at hand has been resolved and our support is no longer required I will close this topic for housekeeping reasons now.

    Do not hesitate to reach out to us again in-case you need our help again.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Inconsistency in product numbers’ is closed to new replies.