inconsistent data being sent to FedEx

  • Resolved mfebrey

    (@mfebrey)


    1 year, 5 months ago

    Hello! (Our shop is pw protected how can I send you creds?) We are trying to get the free FedEX Live Rates plugin working. We have all the correct API creds entered, OK is showing, and global shipping is checked. Debug is also checked and no errors are returned. Incorrect rates are displaying.

    Spent time on phone with FedEx web services support and they are receiving multiple different data sets for every call. Sometimes the data sent is missing our zip or other bits. I really have no idea where to start with debugging this (and they didn’t either). Do you have any insights? Happy to send admin log in.

    Thank you,
    Morgan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Piotrek Bodera

    (@nerdontour)

    Hi @mfebrey,

    Thanks for reaching out. Indeed, the data sent from your WooCommerce via our plugin using the official FedEx API shouldn’t be inconsistent.

    Please send us a message via our contact form here:

    https://octolize.com/support/

    Then we’ll continue our conversation over email, where you’ll be able to grant us a temporary admin access to your site, and we’ll find the solution.

    Therefore, I’m marking this thread as resolved, but of course, we’ll continue the support over email.

    Kind regards,

    Piotrek

    Thread Starter mfebrey

    (@mfebrey)

    Hello! Thanks for the reply. I can’t use the form on your website as the product name isn’t populating. I believe this is a function of us using the free version. I don’t see a way to create an acct to login with. What other options do I have?

    Thank you!

    • This reply was modified 1 year, 4 months ago by mfebrey.
    Plugin Support lusp

    (@lusp)

    Hi @mfebrey,

    Please select the Pre-sale question as the subject and the form should let you through.

    Kind regards,
    Luke

    Thread Starter mfebrey

    (@mfebrey)

    Thank you. Have just sent.

Viewing 4 replies - 1 through 4 (of 4 total)
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