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Resolved shontelle1b
(@shontelle1b)

2 years, 8 months ago

Hello,

I have Woocommerce 6.3.1 and I am receiving the following message on my website after completing a successful payment transaction:

Payment status is unknown. Please contact customer support quoting your order #xxxxx and do not retry the payment for this order unless you are instructed to do so.

This order’s status is “Completed”—it cannot be paid for. Please contact us if you need assistance.

These messages are very misleading as the order was completed successfully and shows this in woocommerce orders.

NB – I am using PaymentSense to process payment transactions remotely.

Please can someone help urgently?

Kind Regards

Viewing 4 replies - 1 through 4 (of 4 total)

Juan G. (woo-hc)

(@judagutor)

2 years, 8 months ago

Hi @shontelle1b!

To know more about your setup and to further check into this, kindly provide us the following:

Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Thread Starter

shontelle1b

(@shontelle1b)

2 years, 8 months ago

Hello,

Please find the system status below:


### WordPress Environment ###

WordPress address (URL): https://xxxxxx.com
Site address (URL): https://xxxxxx.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wpju_
Total Database Size: 94.01MB
Database Data Size: 70.92MB
Database Index Size: 23.09MB
wpju_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpju_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpju_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpju_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_actionscheduler_actions: Data: 2.45MB + Index: 1.13MB + Engine InnoDB
wpju_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_actionscheduler_logs: Data: 18.55MB + Index: 11.03MB + Engine InnoDB
wpju_ac_abandoned_cart_history_lite: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wpju_ac_email_templates_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpju_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_ac_sent_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_aioseo_cache: Data: 0.39MB + Index: 0.03MB + Engine InnoDB
wpju_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wpju_aioseo_posts: Data: 1.52MB + Index: 0.06MB + Engine InnoDB
wpju_amelia_appointments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpju_amelia_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_coupons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_coupons_to_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_coupons_to_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_customer_bookings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_customer_bookings_to_events_periods: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_customer_bookings_to_extras: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_custom_fields_events: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_custom_fields_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_custom_fields_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_events_periods: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_events_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_events_to_providers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_extras: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_galleries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_locations_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_notifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpju_amelia_notifications_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpju_amelia_notifications_sms_history: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_providers_to_daysoff: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_to_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_google_calendar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_to_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_outlook_calendar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_to_periods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_periods_services: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_services: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_specialdays: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_to_specialdays_periods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_specialdays_periods_services: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_amelia_providers_to_timeouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_to_weekdays: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_providers_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_amelia_services_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_amelia_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpju_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_comments: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
wpju_learnpress_order_itemmeta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpju_learnpress_order_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_learnpress_question_answermeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_learnpress_question_answers: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpju_learnpress_question_answers_bk: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_learnpress_quiz_questions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_learnpress_review_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_learnpress_sections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_learnpress_section_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpju_learnpress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_learnpress_upgrade_db: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_learnpress_user_itemmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_learnpress_user_itemmeta_bk: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wpju_learnpress_user_items: Data: 0.16MB + Index: 0.33MB + Engine InnoDB
wpju_learnpress_user_items_bk: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wpju_learnpress_user_item_results: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wpju_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_options: Data: 5.41MB + Index: 0.14MB + Engine InnoDB
wpju_options_bk: Data: 4.52MB + Index: 0.22MB + Engine InnoDB
wpju_pmpro_discount_codes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_pmpro_discount_codes_levels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_pmpro_discount_codes_uses: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_pmpro_memberships_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_pmpro_memberships_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_pmpro_memberships_users: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpju_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_pmpro_membership_levels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_pmpro_membership_orders: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
wpju_postmeta: Data: 9.52MB + Index: 2.03MB + Engine InnoDB
wpju_postmeta_bk: Data: 9.52MB + Index: 4.03MB + Engine InnoDB
wpju_posts: Data: 14.52MB + Index: 0.63MB + Engine InnoDB
wpju_prevent_direct_access_free: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_responsive_video_grid: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_sliders_bkp: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_slides: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_slides_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpju_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_usermeta: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wpju_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpju_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpju_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpju_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpju_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpju_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpju_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpju_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

aiovg_videos: 3
attachment: 1084
ditty_news_ticker: 1
elementor_library: 1
em_reviews: 6
flamingo_contact: 47
flamingo_inbound: 7
forum: 4
lp_course: 12
lp_lesson: 306
lp_order: 134
lp_question: 147
lp_quiz: 253
mc4wp-form: 2
nav_menu_item: 127
our_team: 2
page: 102
portfolio: 13
post: 28
product: 11
reply: 26
revision: 2986
rl_gallery: 1
seedprod: 2
shop_coupon: 5
shop_order: 92
testimonials: 2
thim-component: 1
topic: 17
vc_settings_preset: 3
wpcf7_contact_form: 4
wpcr3_review: 7

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

404page - your smart custom 404 error page: by Peter Raschendorfer – 11.2.6
All in One SEO: by All in One SEO Team – 4.1.5.3
Amelia: by TMS – 2.9
bbPress: by The bbPress Contributors – 2.6.9
Better Font Awesome: by Mickey Kay – 1.7.4
Classic Editor: by WordPress Contributors – 1.6
Classic Widgets: by WordPress Contributors – 0.2
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.2
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Duplicate Page: by mndpsingh287 – 4.3
Elementor: by Elementor.com – 3.0.15
Floating Reviews and Testimonials: by WiseLaw – 1.7
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
LearnPress - WooCommerce Payment Methods Integration: by ThimPress – 4.0.6
LearnPress: by ThimPress – 4.1.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Page Links To: by Mark Jaquith – 3.3.5
Paymentsense Remote Payments for WooCommerce: by Paymentsense – 1.0.9
T4B News Ticker: by Realwebcare – 1.2.3
Thim Core: by ThimPress – 2.0.7
Thim Testimonials: by ThimPress – 1.3.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.3

Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.12.0
WooCommerce Menu Cart: by WP Overnight – 2.10.4
WooCommerce: by Automattic – 6.3.1

### Inactive Plugins (34) ###

Akismet Anti-Spam: by Automattic – 4.2.2
All-in-One Video Gallery: by Team Plugins360 – 2.5.4
All-in-One WP Migration: by ServMask – 7.56
Beaver Builder Plugin (Lite Version): by The Beaver Builder Team – 2.5.2.1
Black Studio TinyMCE Widget: by Black Studio – 2.7.0
Eduma Demo Data: by ThimPress – 1.2.1
Flamingo: by Takayuki Miyoshi – 2.2.3
GT3 Photo & Video Gallery - Lite: by GT3 Photo Gallery – 2.7.7.6
Hello Dolly: by Matt Mullenweg – 1.7.2
LearnPress - bbPress Integration: by ThimPress – 4.0.3
LearnPress - Course Review: by ThimPress – 4.0.2
LearnPress - Course Wishlist: by ThimPress – 4.0.1
LearnPress - Paid Membership Pro Integration: by ThimPress – 3.1.9
One Click Demo Import: by OCDI – 3.0.2
Page Builder by SiteOrigin: by SiteOrigin – 2.16.5
Paid Memberships Pro: by Paid Memberships Pro – 2.7.5
Permalink Manager Lite: by Maciej Bis – 2.2.16
Photo Gallery: by Photo Gallery Team – 1.6.1
Prevent Direct Access: by BWPS – 2.7.10
ProfilePress: by ProfilePress Team – 3.2.9
Public Post Preview: by Dominik Schilling – 2.9.3
Responsive Lightbox & Gallery: by dFactory – 2.3.5
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.94
Slider Revolution: by ThemePunch – 6.3.5
Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.2.4
Social Login, Social Sharing by miniOrange: by <a href="https://www.miniorange.com/">miniOrange</a> – 7.5.10
Thim Our Team: by ThimPress – 1.3.1
Thim Portfolio: by ThimPress – 1.8
Under Construction: by WebFactory Ltd – 3.89
Video Grid With Lightbox: by I Thirteen Web Solution – 1.21
Widget Logic: by WPChef – 5.10.4
WordPress Importer: by wordpressdotorg – 0.7
WP Customer Reviews: by Aaron Queen – 3.6.3
WP Events Manager: by ThimPress – 2.1.10

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #2778 - /courses/
Cart: #1698 - /cart/
Checkout: #1699 - /checkout/
My account: ? Page not set
Terms and conditions: #10940 - /terms-and-conditions/

### Theme ###

Name: Eduma Child
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Eduma
Parent Theme Version: 4.5.4
Parent Theme Author URL: https://thimpress.com
WooCommerce Support: ?

### Templates ###

Overrides: eduma/woocommerce/archive-product.php
eduma/woocommerce/cart/mini-cart.php
eduma/woocommerce/content-product.php
eduma/woocommerce/content-single-product.php
eduma/woocommerce/content-widget-product.php
eduma-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0
eduma/woocommerce/global/wrapper-end.php
eduma/woocommerce/global/wrapper-start.php
eduma/woocommerce/loop/loop-end.php
eduma/woocommerce/loop/loop-start.php
eduma/woocommerce/loop/orderby.php
eduma/woocommerce/loop/pagination.php
eduma/woocommerce/myaccount/dashboard.php
eduma/woocommerce/myaccount/form-login.php
eduma/woocommerce/myaccount/form-lost-password.php
eduma/woocommerce/product-searchform.php
eduma/woocommerce/single-product/product-image.php
eduma/woocommerce/single-product/product-thumbnails.php
eduma/woocommerce/single-product/rating.php
eduma/woocommerce/single-product/related.php
eduma/woocommerce/single-product/review.php
eduma/woocommerce/single-product/short-description.php
eduma/woocommerce/single-product/tabs/description.php
eduma/woocommerce/single-product/up-sells.php
eduma/woocommerce/single-product.php
eduma/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 4,424
Oldest: 2022-03-12 11:26:01 +0000
Newest: 2022-03-20 20:57:52 +0000

Pending: 5
Oldest: 2022-03-20 21:12:52 +0000
Newest: 2022-03-21 19:52:30 +0000

### Status report information ###

Generated at: 2022-03-20 20:58:25 +00:00

Juan G. (woo-hc)

(@judagutor)

2 years, 8 months ago

Thank you for sending the System Status.

I see that you are using the Paymentsense Remote Payments for WooCommerce: by Paymentsense – 1.0.9, but I couldn’t find it on the www.ads-software.com plugins page, Paymentsense plugins site, or anywhere on the web.

I think this could be a deprecated plugin. Do you have that plugin up to date?

Please reach out Paymentsense support team for further assistance on this topic. Also, you can ask them if you can use the WooCommerce Paymentsense Gateway instead to accept payments in your site.

I hope this helps!

Margaret S. woo-hc

(@margaretwporg)

2 years, 8 months ago

As further assistance is to be provided by the Paymentsense support team , we’ll mark this thread closed on our end.

If you have any other questions related to WooCommerce core, please feel free to create a new topic.

Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Inconsistent woocommerce message after payment’ is closed to new replies.