Incorrect amount when paying via stripe

  • Resolved dpwsl

    (@dpwsl)


    8 months ago

    The basket is converting correctly to USD when customer chooses this, but when they choose to pay via stripe it is making the payment in the wrong total, it appears to be using the converted price but in pounds.

    E.g. if original amount is ￡150 then they choose this in USD it is $189.

    But when they pay it is coming through from stripe as ￡189.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alina98

    (@alina98)

    Hi @dpwsl,

    Thanks for reaching out!

    Can you please record a short screencast of this issue?

    Kind regards,
    Alina

    Thread Starter dpwsl

    (@dpwsl)

    Hi Alina, it’s a difficult one to record as its more of an issue when the order comes through once they have paid.

    Plugin Support alina98

    (@alina98)

    Hi there,

    Can you please reach out via any of the support channel here:

    https://yaycommerce.com/support/

    Kind regards,

    Alina

    Plugin Support alina98

    (@alina98)

    Hi @dpwsl,

    Can you please provide your site URL and Stripe plugin URL so that we can check for you.

    Looking forward to hearing back from you!

    Kind regards,
    Alina

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Incorrect amount when paying via stripe’ is closed to new replies.