Incorrect Attendee ticket counts
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We seem to be experiencing inaccurate counts on our attendee list.
All plugins, themes and WordPress core are up to date.
What we did:
Created an event with one ticketNavigate to Events > Attendees (on the one event)
Add an attendee, then delete. This does not reduce the ticket count, strangely.
Navigate to WooCommerce > Orders and “Cancel” the order for the attendee that was deleted.
Additional purchases are made.
Ticket purchases appear as “complete” orders under WooCommerce > Orders
Ticket purchases that are NOT cancelled and are definitely within “complete” orders total 14 (yes I’m sure). This is correct.
Navigate back to Events > Attendees
The count says there are 13 “complete” tickets with 1 cancelled and 1 deleted. But there are 14 items, with 14 tickets that can be checked in. It also says there are 14 tickets issued. See screenshot https://drive.google.com/file/d/1pFC4v522PCMxJpiWovNEMLndxJzYqVjm/view?usp=sharing ***The number 13 is incorrect****
Navigate to Events > Click on event name
It says “14 sold” under the ticket section. See screenshot: https://drive.google.com/file/d/1roBXUsh7zC2p9O0r33RRoHbU3NHzcWlq/view?usp=sharing . This is correct.
Why is there a discrepancy of numbers?
How can this be fixed?
*We have a non-profit license for Event Tickets Plus. We are not eligible for support through your main support channel. If you feel this is an issue that we are not allowed support with, please take this as a bug report.
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