• Resolved joycegrace

    (@joycegrace)


    We seem to be experiencing inaccurate counts on our attendee list.

    All plugins, themes and WordPress core are up to date.

    What we did:
    Created an event with one ticket

    Navigate to Events > Attendees (on the one event)

    Add an attendee, then delete. This does not reduce the ticket count, strangely.

    Navigate to WooCommerce > Orders and “Cancel” the order for the attendee that was deleted.

    Additional purchases are made.

    Ticket purchases appear as “complete” orders under WooCommerce > Orders

    Ticket purchases that are NOT cancelled and are definitely within “complete” orders total 14 (yes I’m sure). This is correct.

    Navigate back to Events > Attendees

    The count says there are 13 “complete” tickets with 1 cancelled and 1 deleted. But there are 14 items, with 14 tickets that can be checked in. It also says there are 14 tickets issued. See screenshot https://drive.google.com/file/d/1pFC4v522PCMxJpiWovNEMLndxJzYqVjm/view?usp=sharing ***The number 13 is incorrect****

    Navigate to Events > Click on event name

    It says “14 sold” under the ticket section. See screenshot: https://drive.google.com/file/d/1roBXUsh7zC2p9O0r33RRoHbU3NHzcWlq/view?usp=sharing . This is correct.

    Why is there a discrepancy of numbers?

    How can this be fixed?

    *We have a non-profit license for Event Tickets Plus. We are not eligible for support through your main support channel. If you feel this is an issue that we are not allowed support with, please take this as a bug report.

Viewing 6 replies - 1 through 6 (of 6 total)
  • janet4now

    (@janet4now)

    I am having the same problem.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out. Let me help you with this one.

    Upon checking, if you’re using WooCommerce for your tickets, then the ticket numbers will be related to the status of the WooCommerce order.

    The number of issued ticket is equivalent to the number of completed orders in WooCommerce. If you cancel an order from WooCommerce, the number of issued tickets will decrease.

    As for the total “Complete” tickets, for some reason the formula that I see is difference between the actual “active” completed tickets and the deleted tickets.

    E.g. 14 – 1 = 13

    However, let me check with the team, and I’ll update you as soon as I know more.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thank you for patiently waiting.

    Upon checking, it appears we already have created an internal ticket [GTRIA-1074] to address this issue and I’ve included your specific use case in it to communicate it to our team.

    We prioritize bugs by taking into consideration the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

    I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

    Thanks again for reporting this issue and for using The Events Calendar! Have a great day.

    Internal Bug Ticket Reference: GTRIA-1074

    Thread Starter joycegrace

    (@joycegrace)

    Where can we see the bugs being worked on in your queue? It would help to know what issues you already are aware of before taking the time to carefully write out these support tickets.

    Thank you

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for your message. Currently, we do not have a publicly accessible list of the bugs that our team is currently addressing. However, I assure you that I will bring this suggestion to the attention of the team for consideration in the future.

    Feel free to let me know if you have other questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It seems like this thread has been quiet for a bit, so we’ll go ahead and close this for now. However, if any further questions or concerns come up, please don’t hesitate to start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.