Incorrect Authentication Data

  • Resolved sarahlevinger

    (@sarahlevinger)


    9 years, 4 months ago

    Hi there. I’m having a problem receiving emails from my Contact Form7 plugin, so I installed Postman hoping it would fix the problem. So far the configuration looks good, however when I send the test email I get an “Incorrect Authentication Data” notice. My email host is through GoDaddy (although I’m hearing they’re not a good choice). Connectivity check says port 25 and port 443 are open, port 465 and 587 are closed. Double checked my login credentials and everything looks correct.

    Any ideas as to how to fix the issue?

    https://www.ads-software.com/plugins/postman-smtp/

Viewing 3 replies - 16 through 18 (of 18 total)
  • Plugin Author Jason Hendriks

    (@jasonhendriks)

    I had GoDaddy check that and it looks like our MX records weren’t set to Remote. A good catch, unfortunately our problem still isn’t fixed.

    @sarahlevinger, you’re not using a remote mail server, you’re using GoDaddy’s own, or localhost, which is why you will not set your MX exchanger to remote mode.

    The last I heard your problem was GoDaddy rejecting your email as Spam which has nothing to do with connectivity.

    The person reporting the problem is saying that it’s not an authentication (password) issue. Where are you getting that information from?

    @chemusic, she emailed me directly and we resolved it offline. That’s why the thread is marked resolved and why I noted above:

    Resolved by using the correct password.

    I appreciate your desire to help, but in this case you are only adding confusion.

    Thread Starter sarahlevinger

    (@sarahlevinger)

    Turns out you were both right! @jason Hendriks, GoDaddy had set our exchange to Remote during testing (not sure why), which was causing a problem, however I didn’t realize that GoDaddy had two different email accounts (@chemusic was right, they have one through CPanel and one through Builder).

    We were apparently using the free builder email account, which I didn’t realize because I didn’t set our emails up. Switched the MX exchanger back to local, assigned our emails to the new CPanel email accounts and all is well. Thanks so much for all your help!

    Plugin Author Jason Hendriks

    (@jasonhendriks)

    @chemusic, thanks for the tip re: CPanel vs Builder. That was helpful.

Viewing 3 replies - 16 through 18 (of 18 total)
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