Incorrect CAPTCHA in Every Post

  • Resolved eds-danny

    (@eds-danny)


    9 years, 4 months ago

    All my users are telling me that they can’t comment on my website because of incorrect captcha. I did myself a test and they are right. I do the math correctly, but after submit, it tells me “Incorrect CAPTCHA”.

    Few weeks ago was working ok. Also sometimes it works, but sometimes it won’t.

    Anybody knows why? Thanks!

    https://www.ads-software.com/plugins/captcha/

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi,

    We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.

    Regards,
    BestWebSoft Support Team

    Hi again,

    Please provide a link to your site.

    Sincerely,
    BestWebSoft Support Team

    Thread Starter eds-danny

    (@eds-danny)

    Hi there.

    My website is html-tuts.com. I think there is something from cookies. I also use W3 Total Cache and I deactivated the “words” options from your captcha plugin and also I only use the sum option as it is less buggy. The others, for example minus operator, when I have some numbers like 5-5, if I type 0 it tells me that is not correct.

    Hi,

    This problem can occur if captcha works with some caching plugins. You can solve it only if you’ll add exceptions in your caching plugin (if such an opportunity is available).

    Sincerely,
    BestWebSoft Support Team

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Sincerely,
    BestWebSoft Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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