Incorrect Error Messages

  • Resolved andyward75

    (@andyward75)


    4 months, 1 week ago

    Hi, I have Wordfence (free version, up to date) installed on the above site. Recent scans report the following errors:

    As you can see it is reporting two plugins are no longer on the WordPress repository. Neither of these plugins exist on my site. They used to but when Ninja bought Caldera, I had to change my Caldera forms to Ninja ones and once finished, I removed all the Caldera plugins. This was some time ago.

    I must admit that I haven’t checked the scan results thoroughly of late but now that I have I am puzzled as to why such reports are being made.

    Perhaps you could suggest what I might do.

    Many thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @andyward75,

    Most likely, those plugins were improperly coded so when you deleted them they were not properly uninstalled. Meaning, you need to perform a manual cleanup of those plugins.

    Follow this advice, clear your cache (all layers), then re-run Wordfence. You should be good to go.

    If satisfied with the above, please close this topic as “Resolved.”

    Cheers!

    Plugin Support wfpeter

    (@wfpeter)

    Hi @andyward75,

    As Generosus says, my first suspicion would be that some traces of those plugins remain for Wordfence to be picking them up. Let us know if we need to look into it further from here.

    Many thanks,
    Peter.

    Thread Starter andyward75

    (@andyward75)

    Hi, I decided to write to Ninja after the first reply. Before I did, I decided to search the site for anything with “caldera” in it and I had two results:

    ./wp-content/plugins/litespeed-cache/thirdparty/caldera-forms.cls.php
    ./wp-content/plugins/ninja-forms/includes/Database/CalderaSubmissionDataSource.php

    I wrote to Ninja, explaining that I had converted from Caldera and that I had Wordfence and that it (WF) was reporting issues with plugins and they replied:

    This file is part of our plugin and actively in use:  ./wp-content/plugins/ninja-forms/includes/Database/CalderaSubmissionDataSource.php

    What this file does is access your previously existing Caldera Forms submissions for display on the submissions page.  You should NOT delete that file as it is in current use (even if you don’t pull up old Caldera submissions.)

    This file is part of some other plugin not associated with us, so I can’t speak to it with any familiarity:./wp-content/plugins/litespeed-cache/thirdparty/caldera-forms.cls.php.

    Ninja Forms Reply

    Since then, I have had a further scan result and the two critical errors have now disappeared DESPITE NO ACTION HAVING BEEN TAKEN. Perhaps you could suggest what might be happening here.

    Many thanks

    Generosus

    (@generosus)

    Hey @andyward75,

    Thanks for that. Helpful. Glad your issue is solved.

    Here’s what most-likely happened: (one or all of these events)

    1. Cache was cleared – automatically or manually. Yes, clearing cache (all layers) many times solves Wordfence findings.
    2. A conflicting plugin was deactivated, then deleted and/or reactivated. Yes, this too solves many issues.

    If the issue comes back, perform a clean uninstall of those plugins (if they’re still around, ask the developers for detailed instructions).

    If satisfied with the above, please close this topic as “Resolved.”

    Cheers!

    Thread Starter andyward75

    (@andyward75)

    Well, I’m not sure that I would agree that the issue is solved. Maybe it has gone away, but solved?

    Anyway, the issue is not now being reported so I guess the ticket can be closed.

Viewing 5 replies - 1 through 5 (of 5 total)
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