Incorrect featured image

Hi,

Can you please provide us a screenshot of the images that are not working correctly?

May I ask what is the exact error message received regarding product availability?

You can send screenshot links via https://snipboard.io.

Thanks.

Of Course!:

Product image in GMC: https://snipboard.io/7wpFlG.jpg

Product in web: https://snipboard.io/Cg7a0D.jpg

Message: Value does not match [availability]

In GMC:

https://snipboard.io/VKyijx.jpg

https://snipboard.io/s2PBua.jpg

In web:

https://snipboard.io/IbsTHj.jpg

In this case the image does not match to

Thanks!

Hi,

Thanks for sending the screenshots.

To help you to investigate, may I ask one more piece of information? Please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Thanks.

Is there any way to share with you in a private mode?

Hi @santifri

I recommend sending the System Status Report using a service like https://pastebin.com/, then you can allow some days for the info to be alive while the issue is being checked. (Once the info is removed or deactivated from Pastebin this will not be accessible).

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Please redact any confidential information prior to pasting it here. Thanks!

Ok, here it is: https://pastebin.com/gNcTgbgk

Another example. This product is marked out of stock on the web but “in stock” in GMC:

https://snipboard.io/nf2Sz7.jpg

https://snipboard.io/DJUe4r.jpg

https://snipboard.io/oNhbXR.jpg

Hi,

Thanks for sending the system status report and screenshots.

Sorry for asking, for us to check better, can you navigate to WooCommerce > System Status > Logs? (Check if there are any error messages visible, if so let us know).

Thanks.

Yes, there is a very large log file with information like this:

2023-02-28T17:45:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 5353): [“Sin categorizar”].

2023-02-28T17:45:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 5353) because it does not pass validation: {“woocommerce_id”:5353,”errors”:[“[price] This value should not be null.”]}

2023-02-28T17:45:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\WCProductAdapter::map_product_categories Product category (ID: 5356): [“Sin categorizar”].

2023-02-28T17:45:13+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\Product\BatchProductHelper::validate_and_generate_update_request_entries Skipping product (ID: 5356) because it does not pass validation: {“woocommerce_id”:5356,”errors”:[“[price] This value should not be null.”]}

2023-02-28T17:45:13+00:00 DEBUG

164 pages. Do you want me to share with you?

Hello,

To clarify, if you open your Google Merchant Center dashboard, can you see any guidance related to the issues? Any next steps to fix them?

You can head to Marketing > Google Listings & Ads > Settings, and do a click on Disconnect from all accounts.

Next, set up the Google Listings & Ads again, connecting it to your existing merchant center account.

Let us know if that worked for you

There is no guidance but basically is telling me that the stock satuts doesn’t match, but actually, it does. All the products with issues are from API content, there are no issues with website crawl:

https://snipboard.io/8UcVCx.jpg

and furthermore all the products you can see in this screenshot are marked as “do not sync and display”

If i do what you say will I los all the customization that I’ve done?

Hello,

For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Important: Please include a link to this forum thread.

We will be able to help you further there.